PERAN KEPUASAN KERJA MEMEDIASI PENGARUH ORGANIZATIONAL JUSTICE TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR KARYAWAN GREEN KUBU CAFÉ
Abstract
Perusahaan yang mampu bertahan ditengah banyaknya pesaing merupakan hasil dari sumber daya manusia yang berperan penting didalamnya. Penelitian ini bertujuan untuk menjelaskan peran mediasi kepuasan kerja pada pengaruh organizational justice terhadap organizational citizenship behavior. Penelitian ini dilakukan di Green Kubu Café. Populasi dalam penelitian ini adalah karyawan Green Kubu Café yang berjumlah 61 karyawan. Metode penentuan sampel menggunakan teknik Non-Probality Sampling dengan metode sampling jenuh dimana seluruh anggota populasi dipilih untuk dijadikan sampel. Metode pengumpulan data dilakukan dengan wawancara dan penyebaran kuesioner yang diukur dengan 49 indikator menggunakan Skala Likert. Teknik analisis yang digunakan adalah analisis jalur (path analysis) dan uji sobel. Hasil penelitian menunjukkan bahwa organizational justice berpengaruh positif dan signifikan terhadap kepuasan kerja, organizational justice berpengaruh positif dan signifikan terhadap organizational citizenship behavior, kepuasan kerja berpengaruh positif dan signifikan terhadap organizational citizenship behavior, serta kepuasan kerja secara parsial memediasi pengaruh organizational justice terhadap organizational citizenship behavior. Meningkatnya organizational justice yang dirasakan oleh karyawan Green Kubu Café maka akan timbul kepuasan kerja dalam diri karyawan yang akan mendorong timbulnya OCB karyawan Green Kubu Café.
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References
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Shah. (2012). The Impact Of Employee Job Satisfaction On The Organizational Commitment: A Study of Faculty Members of Public Sector Universities of Pakistan. Interdisciplinary Journal Of Contemporary Research In Business, 3 (10), pp. 161-170.
Sengkey, Y. M., Tewal, B., & Lintong, D. C. (2018). Pengaruh kepuasan kerja dan komitmen organisasi terhadap Organizational citizenship behavior (OCB) pegawai pada kantor Sekretariat Daerah Kabupaten Minahasa Tenggara. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 6(4).
Singh, R., & Nayak, J. K. (2015). Mediating Role Of Stress Betwen Work-Family Conflict And Job Satisfaction Among The Police Officials Moderating Role Of Sosial Support. Policing: An International Journal of Police Strategies & Management, 38(4), pp. 738-753
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Winarsih, T., & Fariz, F. (2021). The Effect of Job Satisfaction on Organizational Commitment and Work Discipline. Budapest International Research and Critics Institute-Journal (BIRCI-Journal), 4 (1), pp. 1328-1339.
Zadeh, M. H., Esmaili, M. R., Tojari, F., & Zarei, A. (2015). Relationship between job satisfaction, organizational commitment and organizational justice with organizational citizenship behavior in physical educators. MAGNTResearch Report, 3(2), 199–210.
Akram, M. U., Hashim, M., & Akram, Z. (2015). Impact of organizational justice on job satisfaction of employees in banking sector of Pakistan. Proceedings of the Ninth International Conference on Management Science and Engineering Management, 771–779.
Al-Mahasneh, Dr. M. A. (2015). The impact of Organizational Citizenship Behavior on Job Performance at Greater Amman Municipality. European Journal of Business and Management, 7 (36), pp. 108-118.
Auwdinata, N. Y. P. (2018). Pengaruh Organizational Justice terhadap Organizational Citizenship Behaviour dengan Organizational Commitment sebagai Variabel Intervening pada PT Sunindo Gapura Prima. Agora, 6(1).
Darmawan, K. A., & Satrya, I. G. B. H. (2018). Pengaruh Komitmen Organisasional, Kepuasan Kerja dan Budaya Organisasional terhadap Ocb Karyawan pada Taman Wana Villa And Spa di Melaya, Jembrana. Udayana University.
Dewi, N. L. P. Y. A., & Suwandana, I. G. M. (2016). Pengaruh kepuasan kerja terhadap organizational citizenship behavior (ocb) dengan komitmen organisasional sebagai variabel mediasi. Udayana University.
Fitrioa, T., Apriansyahb, R., Utamic, S., & Yaspit, H. (2019). The Effect of Job Satisfaction to Organizational Citizenship Behavior (OCB) Mediated by Organizational Commitment. International Journal of Scientific Research and Management (IJSRM), 7 (9), pp. 1300-1310.
Harumi, T. A. M., & Riana, I. G. (2019). Peran Mediasi Kepuasan Kerja Pada Pengaruh Keadilan Organisasional Terhadap Organizational Citizenship Behavior (OCB). Distribusi-Journal of Management and Business, 7(1), 93–108.
Ibrahim, M. E., & Perez, A. O. (2014). Effects of organizational justice, employee satisfaction, and gender on employees’ commitment: Evidence from the UAE. International Journal of Business and Management, 9(2), 45.
Indrayani, L. P. C., & Suwandana, I. G. M. (2016). Pengaruh keadilan organisasional terhadap kepuasan kerja dan komitmen organisasional pada karyawan. Udayana University.
Kaur, T. & Sayeeduzzafar, Q. (2017). Impact of Organizational Culture on Job Satisfaction among the University Faculty Members- An Empirical Study. International Journal of Business and Sosial Science, 8 (3), pp. 171-178
Krisnayanti, G. A., & Riana, I. G. (2015). Pengaruh Keadilan Organisasional Terhadap Kepuasan Kerja Karyawan (Studi Kasus Pada BPR Lestari). Udayana University.
Kristanto, H. (2015). Keadilan organisasional, komitmen organisasional, dan kinerja karyawan. Jurnal Manajemen Dan Kewirausahaan, 17(1), 86–98.
Miles, J. A. (2012). Management and Organization Theory: A Josey-Bass Reader/Jeffrey A. Miles-First Edition. P. CM. United States Of America.
Nandan, T., & Azim, A. M. M. (2015). Organizational justice and organizational citizenship behavior: Mediating role of psychological capital. American International Journal of Social Science, 4(6), 148–156.
Nurwadi, V. K., & Ardana, I. K. (2019). Peran Komitmen Organisasi Dalam Memediasi Pengaruh Organizational Justice Terhadap Organizational Citizenship Behavior (Studi Pada Sopir Taksi Blue Bird Group Jimbaran). E-Jurnal Manajemen, 8(10), 6219–6241.
Pareke, F. J. (n.d.). KEADILAN ORGANISASIONAL, KEPUASAN KERJA, DAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR: INVESTIGASI EMPIRIS PERAN MEDIASI KEPUASAN KERJA.
Praditya, I. M. D. I., & Putra, M. S. (2016). Pengaruh Keadilan Organisasional Terhadap Kepuasan Kerja Dan Komitmen Organisasional Karyawan Di Wina Holiday Villa. Udayana University.
Prameswari, N. K. S., & Suwandana, I. G. M. (2017). Pengaruh Keadilan Organisasional, Komitmen Organisasional, Dan Kepuasan Kerja Terhadap Organizational Citizenship Behavior. E-Jurnal Manajemen Unud, 6(3), 1368–1397.
Prasetio, A. P., Siregar, S., & Luturlean, B. S. (2015). The effects of job satisfaction and organizational commitment on organizational citizenship behavior. Jurnal Siasat Bisnis, 19(2), 99–108.
Putra, R. H., & Turangan, J. A. (2020). Pengaruh Job Satisfaction Dan Organizational Commitment Terhadap Organizational Citizenship Behavior Pada Karyawan PT. Indec Diagnostics Jakarta. Jurnal Manajerial Dan Kewirausahaan, 2(4), 1070–1078.
Raditya, I. H., & Rahardja, E. (2018). Pengaruh Kepuasan Kerja Dan Komitmen Organisasional Terhadap Organizational Citizenship Behavior (Ocb) Di Pt X. Diponegoro Journal of Management, 7(4), 359–368.
Rauf, F. H. A. (2015). What role does job satisfaction play on the relationship between organizational justice perception and organizational citizenship behavior? Empirical evidence from Sri Lankan employees. European Journal of Business and Management, 7(15), 149–162.
Rivai, V., & Mulyadi, D. (2011). Kepemimpinan dan Prilaku Organisasi, Edisi Ke-3, PT. Raja Grafindo Persada, Jakarta.
Robbins, S. P., & Judge, T. A. (2015). Organizational Behavior. Edisi 12. United State America: Pearson.
Saifi, I. A., & Shahzad, K. (2017). The mediating role of job satisfaction in the relationship between organizational justice and organizational citizenship behavior. Pakistan Journal of Commerce and Social Sciences (PJCSS), 11(1), 126–146.
Shah. (2012). The Impact Of Employee Job Satisfaction On The Organizational Commitment: A Study of Faculty Members of Public Sector Universities of Pakistan. Interdisciplinary Journal Of Contemporary Research In Business, 3 (10), pp. 161-170.
Sengkey, Y. M., Tewal, B., & Lintong, D. C. (2018). Pengaruh kepuasan kerja dan komitmen organisasi terhadap Organizational citizenship behavior (OCB) pegawai pada kantor Sekretariat Daerah Kabupaten Minahasa Tenggara. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 6(4).
Singh, R., & Nayak, J. K. (2015). Mediating Role Of Stress Betwen Work-Family Conflict And Job Satisfaction Among The Police Officials Moderating Role Of Sosial Support. Policing: An International Journal of Police Strategies & Management, 38(4), pp. 738-753
Srimulyani, V. A., Kurniawati, D., & Rustiyaningsih, S. (2017). Analisis Pengaruh Organizational Justice Terhadap Organizational Citizenship Behavior. Jurnal Riset Ekonomi Dan Manajemen, 17(2), 253–271.
Thiruvenkadam, T., & Durairaj, I. Y. A. (2017). Organizational citizenship behavior: Its definitions and dimensions. GE-International Journal of Management Research, 5(5), 46–55.
Winarsih, T., & Fariz, F. (2021). The Effect of Job Satisfaction on Organizational Commitment and Work Discipline. Budapest International Research and Critics Institute-Journal (BIRCI-Journal), 4 (1), pp. 1328-1339.
Zadeh, M. H., Esmaili, M. R., Tojari, F., & Zarei, A. (2015). Relationship between job satisfaction, organizational commitment and organizational justice with organizational citizenship behavior in physical educators. MAGNTResearch Report, 3(2), 199–210.
Published
2023-06-15
How to Cite
PRATIWI, Ni Made Maya Indra; DEWI, I Gusti Ayu Manuati.
PERAN KEPUASAN KERJA MEMEDIASI PENGARUH ORGANIZATIONAL JUSTICE TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR KARYAWAN GREEN KUBU CAFÉ.
E-Jurnal Manajemen, [S.l.], v. 12, n. 5, p. 436 - 459, june 2023.
ISSN 2302-8912.
Available at: <https://ojs.unud.ac.id/index.php/manajemen/article/view/101049>. Date accessed: 21 apr. 2025.
doi: https://doi.org/10.24843/EJMUNUD.2023.v12.i05.p01.
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