Determinants of Organizational Citizenship Behavior of Contract Employees
Abstract
This study aims to analyze the effect of intrinsic motivation on job satisfaction and OCB and the effect of job satisfaction on OCB. This study also aims to analyze the indirect effect of intrinsic motivation on OCB through job satisfaction. The study was conducted at the Secretariat of the Regional People’s Representative Council (DPRD) of Badung Regency. Data were collected by means of questionnaire using five scales, distributed to 143 contract employees. Before being fully disseminated, data quality testing was carried out using SPSS 20 to ensure the questionnaire was valid and reliable. The data collected were analyzed using descriptive and inferential analysis with WarpPLS. The results shows that intrinsic motivation plays an important role in increasing job satisfaction and OCB. Additionally, job satisfaction is also proven to be able to increase OCB. Furthermore, intrinsic motivation indirectly has an important role in increasing OCB through job satisfaction.
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References
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Anwar, B.A., Maupa, H., Muhhamad, A., dan Muhammad, I. (2015) The Effects of Work Stress and Compensation on the Employees’ Performance through Motivation and Job Satisfaction at the Private Life Insurance Companies in Jakarta, Indonesia, Scientific Research Journal (SCIRJ), 3(9), 33-36.
Asmaradita. (2013). Interaksi Atasan-Bawahan dan Motivasi Intrinsik Dengan Organizational Citizenship Behavior Pada Karyawan Outsourcing Di PT. Coca-Cola Amatil Central Java. Candra Jiwa (Jurnal Online) , 3 (2) 108-120
Cahyani, K. (2020). The Effect of Perceived Support on Organizational Citizenship Behaviour: The Mediating Role of Organizational Justice and Job Satisfaction: Case Study on A Public Institution in Indonesia. Available at SSRN 3578234.
Cekmecelioglu, Hulya, G., Gunsel, A., dan Vulas, T. (2012). Effect of emotional intelligence on job satisfaction: An Empirical Study an Call Center Employees. Procedia. Social and Behavioral Science, (58), 363-369.
Garg, N., Punia, B. K., & Jain, A. (2019). Workplace spirituality and job satisfaction: exploring mediating effect of organization citizenship behaviour. Vision, 23(3), 287-296.
Ghozali, I. (2014). Structural Equation Modeling, Metode Alternatif Dengan Partial least Square (PLS), Semarang, badan penerbit Universitas Diponogoro
Gnanarajan, A. H., Kengatharan, N., & Velnampy, T. (2020). Exploring the Prevalence of Teachers’ Organizational Citizenship Behaviour and its Determinants: Evidence from an under-researched Cultural Milieu. Qualitative Research in Education, 9(1), 95-123.
Harpen, M. V., Praag, M. V., dan Cools, K. (2005). The Effects of Performance Measurement and Compensation on Motivation: an Empirical Study. De Economist, 3, 303- 329.
Hair J.F., Black W.C, Babin B. J., dan Aderson R. E. (2010). Multivariate Data Analysis, Seventh, Prentice Hall, Englewoods Cliffs,
Hair, J.F. J., Anderson, R.E., Tatham R.L. dan Black, W.C. (2013). Multivariate Data Analysis With Readings, Eaglewoods Cliffs, NJ: Prentice Hall Inc.
Hayati, K., dan Chaniago, I. (2012). Islamic Work Ethic: The Role of Intrinsic Motivation, Job Satisfaction, Organizational Commitment and Job Performance, Proceeding, International Congress on Interdisciplinary Business and Social Science,1102 - 1106
Heyrani, M., dan HamehKhani, S. (2017). To Investigate the Moderating Role of Intrinsic Motivation Related to Islamic Working Ethics and Staff's Job Satisfaction, International Journal of Scientific Study, 5(3),296 - 303
Hira, A., dan Waqas, I. (2012). A study of job satisfaction and IT’s impact on performance in the banking industry of Pakistan. International Journal of Business and Social Science, 3(19), 174-180
Hutabarat, W., Situmorang, M. dan Pangaribuan, P. (2014), Effect of organizational culture, organizational structure, and work motivation on job satisfaction of Senior High School Teachers in Medan, Indonesia. International Jounal of Science Basic and Applied Research, 16(1), 261-275
Ibrahim, A,. M. (2014). Relation of Motivation with Organizational Citizenship Behaviour (OCB) in Company BUMN Makassar (Study at PT. Telecommunications Indonesia Area Makassar), Journal of Basic and Applied Scientific Research, 4(12), 97-101
Kaye, B. dan Evans, S., J. (2000). “Retention: Tag, You’re It!”. Training & Development , vol, 54 (4), 29-33
Khalid, K., Salim, H.M. dan Loke, S.P. (2011), The impact of reward and motivation on job satisfaction in water utility industry. International Conference on Financial Management and Economics, (11), 35-41
Krishnan, R., Omar, R., Ismail, I. R., Alias, M. A., Hamid, R. A., Ghani, M. A., & Kanchymalay, K. (2010). Job satisfaction as a potential mediator between motivational job characteristics and organizational citizenship behavior: Evidence from Malaysia. Journal of Information Technology & Economic Development, 1(1).86 - 110
Kumar, K., Bakhshi, A., dan Rani, E. (2009). Linking the „Big Five‟ Personality Domains to Organizational Citizenship Behavior, International Journal of Psychological Studies, 1(2), 73-81.
Kreitner, R. dan Kinicki, A. (2014), Organizational Behavior (Perilaku Organisasi). Edisi 9, Buku 1, Jakarta: Penerbit Salemba Empat.
Liao, C.W., Lu, C.Y., Huang, C.K. dan Chiang, T.L. (2012), Work values, work attitude and job performance of green energy industry employees in Taiwan. African Journal of Business Management. 6(15), 5299-5318
Maslow, A. H. (1970). Motivation and Personality. 2nd edition, New York: Harper and Row.
Mi, L., Gan, X., Xu, T., Long, R., Qiao, L., & Zhu, H. (2019). A new perspective to promote organizational citizenship behaviour for the environment: The role of transformational leadership. Journal of Cleaner Production, 239, 1 - 11
Mushtaq, K., Ahmed, M. A., dan Warraich, S. U. (2014). A Study on Job Satisfaction, Motivation and Organizational Citizenship Behavior, International Journal of Management Sciences and Business Research, 3 (11) , 1 - 10.
Mohammad, J., Habib, F, Q., dan Alias, M,. A. (2011). Job Satisfaction and Organisational Citizenship Behaviour: An Empirical Study At Higher Learning Institutions, Asian Academy Of Management Journal, 16(2), 149–165
Mushtaq, K. Ahmed, M., A. dan Warraich, S., U. (2014). A Study on Job Satisfaction, Motivation and Organizational Citizenship Behavior, International Journal of Management Sciences and Business Research, 3(11), 1 – 12
Na-Nan, K., Kanthong, S., Joungtrakul, J., & Smith, I. D. (2020). Mediating Effects of Job Satisfaction and Organizational Commitment between Problems with Performance Appraisal and Organizational Citizenship Behavior. Journal of Open Innovation: Technology, Market, and Complexity, 6(3), 1 - 19.
Newman, A., Miao, Q., Hofman, P. S., & Zhu, C. J. (2016). The impact of socially responsible human resource management on employees' organizational citizenship behaviour: the mediating role of organizational identification. The international journal of human resource management, 27(4), 440-455.
Ng, L. P., Choong, Y. O., Kuar, L. S., Tan, C. E., & Teoh, S. Y. (2019). Job satisfaction and organizational citizenship behaviour amongst health professionals: The mediating role of work engagement. International Journal of Healthcare Management, 1-8. https://doi.org/10.1080/20479700.2019.1698850
Noermijati dan Primasari, D. (2015). The effect of job stress and job motivation on employees’ performance through job satisfaction (A study at PT. Jasa Marga (Persero) Tbk. Surabaya - Gempol branch). Journal of Economics, Business, and Accountancy Ventura. 18(1), 231 – 240.
Nurak, L, A, D, dan Riana, I. G. (2017). Examine the Effect of Organizational Justice on Job Satisfaction and Employee Performance, Journal of Management and Marketing Review, 2(3), 30 – 37
Organ, D. W. (1997). Organizational Citizenship Behavior Its Construct Clean Up Time. Human Performance, 10 (2), 85-97
Panggalih, B. dan Zulaicha, R. (2012). Pengaruh Kepuasan Kerja Terhadap Organizational Citizenship Behavior dengan Motivasi Kerja Sebagai Variabel Intervening Pada Karyawan PT. Telkom Tegal, Performance, Business and Management journal, 16 (2), 1-15.
Prasetio, A. P., Yuniarsih, T., & Ahman, E. (2017). Job satisfaction, organizational commitment, and organizational citizenship behaviour in state-owned banking. Universal Journal of Management, 5(1), 32-38.
Riana, I. G. (2015). Effects Motivation on Business Performance: The Mediation Role Of Job Satisfaction And Leadership (A Study In Village Credit Institutions), European Journal of Business, Economics and Accountancy, 3(2), 2015, 1 – 11
Riana. I G., Wiagustini, N. L. P., Dwijayanti, K. I., dan Rihayana, I. G. (2018). Managing Work-Family Conflict and Work Stress through Job Satisfaction and Its Impact on Employee Performance, Jurnal Teknik Industri, 20(2), 127 – 134
Robbins, S.P. dan Judge, T.A. (2017), Perilaku Organisasi, Organizational Behavior., Edisi 12, Jakarta: Penerbit Salemba Empat.
Ryan, R.M. dan Deci, E.L. (2000). Self-Determination Theory and the facilitation of intrinsik motivation, social development, and well-being. American Psychologist, 55(1), 68-78.
Sambung, R., Toyib, A., Troena, E. A., dan Surachman. (2012). Pengaruh Kepuasan Kerja, Komitmen Organisasional, Kepribadian,dan Profesionalisme Dosen terhadap Organizational Citizenship Behavior Serta Dampaknya terhadap kinerja Dosen (Studi pada Universitas Palangkaraya). Jurnal Aplikasi Management ,10(1), 1-20
Singh, S., K., dan Tiwari, V. (2011). Relationship between motivational and job satisfaction of the white collar employees: a case study. SMS Varanas , 7(2), 31-39
Singh, J. P., Chand, P. K., Mittal, A., & Aggarwal, A. (2020). High-performance work system and organizational citizenship behaviour at the shop floor. Benchmarking: An International Journal. 27 (4), 1369-1398
Singh, U., & Srivastava, K. B. (2016). Organizational trust and organizational citizenship behaviour. Global Business Review, 17(3), 594-609.
Sholihin, M., & Ratmono, D. (2013). Analisis SEM-PLS dengan WarpPLS 3.0 untuk hubungan nonlinier dalam penelitian sosial dan bisnis. Yogyakarta: Penerbit Andi.
Solimun, Adji. A. R. F., Nurdjannah. (2017). Metode Statistika Multivariate Pemodelan Persamaan Struktural (SEM) Pendekatan WarpPLS
Sugiyono, (2013), Metode Penelitian Bisnis. Bandung: Alfa Beta CV.
Tremblay, M.A., Blanchard, C.M., Taylor, S., Pelletier, L.G., dan Villeneuve, M. (2009). Work extrinsic and intrinsic motivation scale: Its value for organizational psychology research. Canadian Journal of Behavioral Science, 41(4), 213–226.
Yamsul, P., Surachman, Salim, V., dan Armanu. (2013), The influence of motivation and organizational culture on work satisfaction and organizational commitment (study on national society empowerment program in southeast sulawesi province). International Journal of Business and Management Invention, 2(9), 18-25
Zhao, H., Peng, Z., dan Chen, H. K. (2014). Compulsory Citizenship Behavior and Organizational Citizenship Behavior: The Role of organizational identification and International Journal of Management Sciences and Business Research, 3(11), 1-12
Akmal. M., I. dan Aslinda. (2014). The effect of motivation on Organizational citizenship behavior at Telkon Indonesia Makasar, International journal of administrative science and organization, 21(2), 114 - 120
Anwar, B.A., Maupa, H., Muhhamad, A., dan Muhammad, I. (2015) The Effects of Work Stress and Compensation on the Employees’ Performance through Motivation and Job Satisfaction at the Private Life Insurance Companies in Jakarta, Indonesia, Scientific Research Journal (SCIRJ), 3(9), 33-36.
Asmaradita. (2013). Interaksi Atasan-Bawahan dan Motivasi Intrinsik Dengan Organizational Citizenship Behavior Pada Karyawan Outsourcing Di PT. Coca-Cola Amatil Central Java. Candra Jiwa (Jurnal Online) , 3 (2) 108-120
Cahyani, K. (2020). The Effect of Perceived Support on Organizational Citizenship Behaviour: The Mediating Role of Organizational Justice and Job Satisfaction: Case Study on A Public Institution in Indonesia. Available at SSRN 3578234.
Cekmecelioglu, Hulya, G., Gunsel, A., dan Vulas, T. (2012). Effect of emotional intelligence on job satisfaction: An Empirical Study an Call Center Employees. Procedia. Social and Behavioral Science, (58), 363-369.
Garg, N., Punia, B. K., & Jain, A. (2019). Workplace spirituality and job satisfaction: exploring mediating effect of organization citizenship behaviour. Vision, 23(3), 287-296.
Ghozali, I. (2014). Structural Equation Modeling, Metode Alternatif Dengan Partial least Square (PLS), Semarang, badan penerbit Universitas Diponogoro
Gnanarajan, A. H., Kengatharan, N., & Velnampy, T. (2020). Exploring the Prevalence of Teachers’ Organizational Citizenship Behaviour and its Determinants: Evidence from an under-researched Cultural Milieu. Qualitative Research in Education, 9(1), 95-123.
Harpen, M. V., Praag, M. V., dan Cools, K. (2005). The Effects of Performance Measurement and Compensation on Motivation: an Empirical Study. De Economist, 3, 303- 329.
Hair J.F., Black W.C, Babin B. J., dan Aderson R. E. (2010). Multivariate Data Analysis, Seventh, Prentice Hall, Englewoods Cliffs,
Hair, J.F. J., Anderson, R.E., Tatham R.L. dan Black, W.C. (2013). Multivariate Data Analysis With Readings, Eaglewoods Cliffs, NJ: Prentice Hall Inc.
Hayati, K., dan Chaniago, I. (2012). Islamic Work Ethic: The Role of Intrinsic Motivation, Job Satisfaction, Organizational Commitment and Job Performance, Proceeding, International Congress on Interdisciplinary Business and Social Science,1102 - 1106
Heyrani, M., dan HamehKhani, S. (2017). To Investigate the Moderating Role of Intrinsic Motivation Related to Islamic Working Ethics and Staff's Job Satisfaction, International Journal of Scientific Study, 5(3),296 - 303
Hira, A., dan Waqas, I. (2012). A study of job satisfaction and IT’s impact on performance in the banking industry of Pakistan. International Journal of Business and Social Science, 3(19), 174-180
Hutabarat, W., Situmorang, M. dan Pangaribuan, P. (2014), Effect of organizational culture, organizational structure, and work motivation on job satisfaction of Senior High School Teachers in Medan, Indonesia. International Jounal of Science Basic and Applied Research, 16(1), 261-275
Ibrahim, A,. M. (2014). Relation of Motivation with Organizational Citizenship Behaviour (OCB) in Company BUMN Makassar (Study at PT. Telecommunications Indonesia Area Makassar), Journal of Basic and Applied Scientific Research, 4(12), 97-101
Kaye, B. dan Evans, S., J. (2000). “Retention: Tag, You’re It!”. Training & Development , vol, 54 (4), 29-33
Khalid, K., Salim, H.M. dan Loke, S.P. (2011), The impact of reward and motivation on job satisfaction in water utility industry. International Conference on Financial Management and Economics, (11), 35-41
Krishnan, R., Omar, R., Ismail, I. R., Alias, M. A., Hamid, R. A., Ghani, M. A., & Kanchymalay, K. (2010). Job satisfaction as a potential mediator between motivational job characteristics and organizational citizenship behavior: Evidence from Malaysia. Journal of Information Technology & Economic Development, 1(1).86 - 110
Kumar, K., Bakhshi, A., dan Rani, E. (2009). Linking the „Big Five‟ Personality Domains to Organizational Citizenship Behavior, International Journal of Psychological Studies, 1(2), 73-81.
Kreitner, R. dan Kinicki, A. (2014), Organizational Behavior (Perilaku Organisasi). Edisi 9, Buku 1, Jakarta: Penerbit Salemba Empat.
Liao, C.W., Lu, C.Y., Huang, C.K. dan Chiang, T.L. (2012), Work values, work attitude and job performance of green energy industry employees in Taiwan. African Journal of Business Management. 6(15), 5299-5318
Maslow, A. H. (1970). Motivation and Personality. 2nd edition, New York: Harper and Row.
Mi, L., Gan, X., Xu, T., Long, R., Qiao, L., & Zhu, H. (2019). A new perspective to promote organizational citizenship behaviour for the environment: The role of transformational leadership. Journal of Cleaner Production, 239, 1 - 11
Mushtaq, K., Ahmed, M. A., dan Warraich, S. U. (2014). A Study on Job Satisfaction, Motivation and Organizational Citizenship Behavior, International Journal of Management Sciences and Business Research, 3 (11) , 1 - 10.
Mohammad, J., Habib, F, Q., dan Alias, M,. A. (2011). Job Satisfaction and Organisational Citizenship Behaviour: An Empirical Study At Higher Learning Institutions, Asian Academy Of Management Journal, 16(2), 149–165
Mushtaq, K. Ahmed, M., A. dan Warraich, S., U. (2014). A Study on Job Satisfaction, Motivation and Organizational Citizenship Behavior, International Journal of Management Sciences and Business Research, 3(11), 1 – 12
Na-Nan, K., Kanthong, S., Joungtrakul, J., & Smith, I. D. (2020). Mediating Effects of Job Satisfaction and Organizational Commitment between Problems with Performance Appraisal and Organizational Citizenship Behavior. Journal of Open Innovation: Technology, Market, and Complexity, 6(3), 1 - 19.
Newman, A., Miao, Q., Hofman, P. S., & Zhu, C. J. (2016). The impact of socially responsible human resource management on employees' organizational citizenship behaviour: the mediating role of organizational identification. The international journal of human resource management, 27(4), 440-455.
Ng, L. P., Choong, Y. O., Kuar, L. S., Tan, C. E., & Teoh, S. Y. (2019). Job satisfaction and organizational citizenship behaviour amongst health professionals: The mediating role of work engagement. International Journal of Healthcare Management, 1-8. https://doi.org/10.1080/20479700.2019.1698850
Noermijati dan Primasari, D. (2015). The effect of job stress and job motivation on employees’ performance through job satisfaction (A study at PT. Jasa Marga (Persero) Tbk. Surabaya - Gempol branch). Journal of Economics, Business, and Accountancy Ventura. 18(1), 231 – 240.
Nurak, L, A, D, dan Riana, I. G. (2017). Examine the Effect of Organizational Justice on Job Satisfaction and Employee Performance, Journal of Management and Marketing Review, 2(3), 30 – 37
Organ, D. W. (1997). Organizational Citizenship Behavior Its Construct Clean Up Time. Human Performance, 10 (2), 85-97
Panggalih, B. dan Zulaicha, R. (2012). Pengaruh Kepuasan Kerja Terhadap Organizational Citizenship Behavior dengan Motivasi Kerja Sebagai Variabel Intervening Pada Karyawan PT. Telkom Tegal, Performance, Business and Management journal, 16 (2), 1-15.
Prasetio, A. P., Yuniarsih, T., & Ahman, E. (2017). Job satisfaction, organizational commitment, and organizational citizenship behaviour in state-owned banking. Universal Journal of Management, 5(1), 32-38.
Riana, I. G. (2015). Effects Motivation on Business Performance: The Mediation Role Of Job Satisfaction And Leadership (A Study In Village Credit Institutions), European Journal of Business, Economics and Accountancy, 3(2), 2015, 1 – 11
Riana. I G., Wiagustini, N. L. P., Dwijayanti, K. I., dan Rihayana, I. G. (2018). Managing Work-Family Conflict and Work Stress through Job Satisfaction and Its Impact on Employee Performance, Jurnal Teknik Industri, 20(2), 127 – 134
Robbins, S.P. dan Judge, T.A. (2017), Perilaku Organisasi, Organizational Behavior., Edisi 12, Jakarta: Penerbit Salemba Empat.
Ryan, R.M. dan Deci, E.L. (2000). Self-Determination Theory and the facilitation of intrinsik motivation, social development, and well-being. American Psychologist, 55(1), 68-78.
Sambung, R., Toyib, A., Troena, E. A., dan Surachman. (2012). Pengaruh Kepuasan Kerja, Komitmen Organisasional, Kepribadian,dan Profesionalisme Dosen terhadap Organizational Citizenship Behavior Serta Dampaknya terhadap kinerja Dosen (Studi pada Universitas Palangkaraya). Jurnal Aplikasi Management ,10(1), 1-20
Singh, S., K., dan Tiwari, V. (2011). Relationship between motivational and job satisfaction of the white collar employees: a case study. SMS Varanas , 7(2), 31-39
Singh, J. P., Chand, P. K., Mittal, A., & Aggarwal, A. (2020). High-performance work system and organizational citizenship behaviour at the shop floor. Benchmarking: An International Journal. 27 (4), 1369-1398
Singh, U., & Srivastava, K. B. (2016). Organizational trust and organizational citizenship behaviour. Global Business Review, 17(3), 594-609.
Sholihin, M., & Ratmono, D. (2013). Analisis SEM-PLS dengan WarpPLS 3.0 untuk hubungan nonlinier dalam penelitian sosial dan bisnis. Yogyakarta: Penerbit Andi.
Solimun, Adji. A. R. F., Nurdjannah. (2017). Metode Statistika Multivariate Pemodelan Persamaan Struktural (SEM) Pendekatan WarpPLS
Sugiyono, (2013), Metode Penelitian Bisnis. Bandung: Alfa Beta CV.
Tremblay, M.A., Blanchard, C.M., Taylor, S., Pelletier, L.G., dan Villeneuve, M. (2009). Work extrinsic and intrinsic motivation scale: Its value for organizational psychology research. Canadian Journal of Behavioral Science, 41(4), 213–226.
Yamsul, P., Surachman, Salim, V., dan Armanu. (2013), The influence of motivation and organizational culture on work satisfaction and organizational commitment (study on national society empowerment program in southeast sulawesi province). International Journal of Business and Management Invention, 2(9), 18-25
Zhao, H., Peng, Z., dan Chen, H. K. (2014). Compulsory Citizenship Behavior and Organizational Citizenship Behavior: The Role of organizational identification and International Journal of Management Sciences and Business Research, 3(11), 1-12
Published
2021-05-25
How to Cite
SURYA, Ida Bagus Ketut et al.
Determinants of Organizational Citizenship Behavior of Contract Employees.
Matrik : Jurnal Manajemen, Strategi Bisnis, dan Kewirausahaan, [S.l.], p. 64 - 74, may 2021.
ISSN 2302-8890.
Available at: <https://ojs.unud.ac.id/index.php/jmbk/article/view/70920>. Date accessed: 21 nov. 2024.
doi: https://doi.org/10.24843/MATRIK:JMBK.2021.v15.i01.p06.
Section
Articles
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
