Hubungan Karakteristik Demografi dengan Perilaku Komplain (Studi Di Rumah Sakit Umum Daerah Badung)

  • Anak Agung Sagung Mas Evy Aprillianty
  • Made Wardana Fakultas ekonomi dan Bisnis Universitas Udayana, Bali, Indonesia

Abstract

This study aims todetermine the relationship of demographic characteristics with complaint behaviorin Badung Hospital. Respondents in this study is 100 people. Data analysis techniques used in this study is descriptive statistical analysis, chi-square analysis and crosstabs. The results of this study found that only in come that have a significant relationship with complaint behavior. Suggestions for Badung Hospitalis to improve the delivery channel complaints and clarify the procedures and requirement sareused.

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Published
2014-08-08
How to Cite
APRILLIANTY, Anak Agung Sagung Mas Evy; WARDANA, Made. Hubungan Karakteristik Demografi dengan Perilaku Komplain (Studi Di Rumah Sakit Umum Daerah Badung). E-Jurnal Manajemen, [S.l.], v. 3, n. 8, aug. 2014. ISSN 2302-8912. Available at: <https://ojs.unud.ac.id/index.php/manajemen/article/view/8669>. Date accessed: 21 nov. 2024.
Section
Articles

Keywords

demographic characteristic; post service failure behavior; complaint behavior