PERAN KEPUASAN KERJA MEMEDIASI PENGARUH QUALITY OF WORK LIFE TERHADAP EMPLOYEE ENGAGEMENT
Abstract
Tujuan dalam penelitian ini untuk mengetahui dan menjelaskan peran kepuasan kerja dalam memediasi pengaruh quality of work life terhadap employee engagement. Penelitian ini menggunakan Social Exchange Theory sebagai dasar teoritis. Penelitian melibatkan 52 orang responden sebagai sampel dengan metode sampling jenuh. Data dikumpulkan melalui penyebaran kuesioner. Teknik analisis data yang digunakan meliputi analisis jalur, uji asumsi klasik, dan pengujian peran mediasi. Hasil penelitian menunjukkan bahwa quality of work life berpengaruh positif dan signifikan terhadap kepuasan kerja, kepuasan kerja berpengaruh postif dan signifikan dengan employee engagemet, quality of work life berpengaruh positif signifikan dengan employee engagement, serta kepuasan kerja berperan sebagai partial (complementary mediation) dalam pengaruh quality of work life terhadap employee engagement. Penelitian ini dapat dijadikan sebagai acuan dan saran bagi PT. Bayus Cargo untuk lebih memperhatikan kesejahteraan karyawan.
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References
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Rusdin. 2015. “Faktor Kualitas Kehidupan Kerja Dan Keterlibatan Karyawan.” Business Management Journal 11(2):82–119. doi: 10.30813/bmj.v11i2.627.
Sahni, Jolly. 2019. “Role of Quality of Work Life in Determining Employee Engagement and Organizational Commitment in Telecom Industry.” International Journal for Quality Research 13(2):285–300. doi: 10. 24874/IJQR13.02-03.
Saks, Alan M. 2006. “Antecedents and Consequences of Employee Engagement.” Journal of Managerial Psychology 21(7):600–619. doi: 10.1108/02683940610690169.
Setyaningrum, Retno Purwani, Arief Teguh Nugroho, and Gustiani Wahidatussholihah. 2020. “Job Satisfaction , Organizational Culture and Quality of Work Life and Employee Engagement : The Case of PT . Granitoguna Building Ceramics 1 * Job Satisfaction , Organizational Culture and Quality of Work Life and Employee Engagement : The Case of PT . G.” The International Conference on Innovations in Social Sciences and Education 1(1):231–41.
Siemin Ciamas, Elserra, Dewi Anggraini, Dennius Dennius, Arwin Arwin, and Wilinny Wilinny. 2019. “On The Job Training Dan Off The Job Training Karyawan PT. Amir Hasan Medan.” Jurnal Ilmiah Kohesi 3(1):118–23.
Srivastava, Shalini, Richa Misra, and Poornima Madan. 2019. “‘The Saviors Are Also Humans’: Understanding the Role of Quality of Work Life on Job Burnout and Job Satisfaction Relationship of Indian Doctors.” Journal of Health Management 21(2):210–29. doi: 10.1177/0972063419835099.
Utami, Safira. 2021. “Pengaruh Quality of Work Life Dan Kepuasan Kerja Terhadap Employee Engagement Pt. Kereta Api Indonesia (Persero) Medan.” Jurnal Ilmiah Kohesi 5(3):96–101.
Arief, Noor Rochim, Dedi Purwana, and Ari Saptono. 2021. “Effect of Quality Work of Life (QWL) and Work-Life Balance on Job Satisfaction through Employee Engagement as Intervening Variables.” The International Journal of Social Sciences World 3(1):259–69.
Astitiani, Ni Luh Putu Surya, and Ida Bagus Ketut Surya. 2016. “Pengaruh Quality of Work Life Terhadap Motivasi Kerja Dan Kepuasan Kerja Karyawan.” Matrik : Jurnal Manajemen, Strategi Bisnis Dan Kewirausahaan 10(2):156–67. doi: 10.24843/matrik:jmbk.2016.v10.i02.p06.
Davik, Farouk Ilmid, Ernawaty, and Nyoman Anita Damayanti. 2017. “Pengaruh Quality of Work Life Terhadap Keterlibatan Kerja Karyawan.” Jurnal Manajemen Kesehatan Indonesia 5(3):74–85. doi: 10.14710/jmki.5.3.2017.74-85.
Djoemadi, Faizal R., Margono Setiawan, Noermijati Noermijati, and Dodi W. Irawanto. 2019. “The Effect of Work Satisfaction on Employee Engagement.” Polish Journal of Management Studies 19(2):101–11. doi: 10.17512/pjms.2019.19.2.08.
Ekowati, Sri, and Tika Ariani. 2022. “Kualitas Kehidupan Kerja, Keterlibatan Kerja Dan Kepuasan Kerja Karyawan PT. WOM Cabang Bengkulu.” EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi Dan Bisnis 10(S1):229–36. doi: 10.37676/ekombis.v10is1.2027.
Endayani, Fatmasari, and Saman Saman. 2021. “Dampak Kualitas Kehidupan Kerja Dan Motivasi Kerja Pada Employee Engagement.” Jurnal Bisnis Dan Manajemen 8(1):1–6. doi: 10.26905/jbm.v8i1.4955.
Fatmasari, Endayani, Musadieq Mochammad Al, and Afrianty Tri Wulida. 2018. “RJOAS, 2(74), February 2018.” RJOAS 74(2):108–14.
Hair, Joseph F., G. Toma. Hult, Christian Ringle, and Marko Sarstedt. 2017. A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) - Joseph F. Hair, Jr., G. Tomas M. Hult, Christian Ringle, Marko Sarstedt.
Halias, Dicky Sidarius, and Sowanya Ardi Prahara. 2020. “Kepuasan Kerja Dengan Employee Engagement Pada Driver Ojek Online.” Psyche 165 Journal 13(1):95–100. doi: 10.35134/jpsy165.v13i1.62.
Haryono, Siswoyo, and Yuni Pamungkas. 2021. “Effect of Quality of Work Life on Performance: The Role of Satisfaction and Work Discipline.” Proceedings of the 4th International Conference on Sustainable Innovation 2020-Accounting and Management (ICoSIAMS 2020) 176(ICoSIAMS 2020):157–70. doi: 10.2991/aer.k.210121.022.
Hidayah, Nur, and Hidajat Hendarsjah. 2021. “The Impact of Quality of Work Life (QWL) and Work Motivation on The Organizational Citizenship Behavior (OCB) with Job Satisfaction as a Mediating Variables.” JPPI (Jurnal Penelitian Pendidikan Indonesia) 7(3):499–506. doi: 10.29210/020211247.
Humairoh, and Wardoyo. 2017. “Analisis Pengaruh Budaya Organisasi Terhadap Employee Engagement Dengan Kepuasan Kerja Sebagai Variabel Intervening.” Jurnal Manajemen 9(1):1–21. doi: 10.31937/manajemen.v9i1.594.
Kermansaravi, Fatihe, Ali Navidian, Shahindokht Navabi Rigi, and Fariba Yaghoubinia. 2015. “The Relationship between Quality of Work Life and Job Satisfaction of Faculty Members in Zahedan University of Medical Sciences.” Global Journal of Health Science 7(2):228–34. doi: 10.5539/gjhs.v7n2p228.
Kusuma, Angela, and Agoes Ganesha Rahyuda. 2021. “The Role of Employee Engagement Mediates the Influence of Quality of Work Life on Employee Performance.” Jurnal Manajemen 12(2):295–309. doi: 10.32832/jm-uika.v12i2.4321.
Natalia, Veronica Eka Desi, Anisa OS Pratama, and Margareta Dewi Astuti. 2020. “Relationship between Quality of Work Life and Job Satisfaction in Asia: A Literature Review.” Journal of Business Management Review 1(6):390–412. doi: 10.47153/jbmr16.702020.
Natasya, Nadya Shepti, and Robi Awaluddin. 2021. “The Effect of Quality of Work Life, Organizational Culture and Job Satisfaction on Employee Engagement.” Bina Bangsa International Journal of Business and Management (BBIJBM) 1(2):158–65.
Niadianti, Elivia, Hadi Sunaryo, and Siti Asiyah. 2021. “Mediation Role of Job Satisfaction on the Effect of Quality of Work Life and Work Engagement on Psychological Well Being: Case Study on Start Up Companies in Malang.” Budapest International Research and Critics Institute-Journal (BIRCI-Journal) 4(4):8961–70.
Novianti, E. K., Sopiah, and O. Bernardes. 2022. “Job Satisfaction as the Mediating Variable in the Correlation between Quality of Work Life and Work Engagement.” Pp. 130–39 in Urbanizing the Regional Sector to Strengthen Economy and Business to Recover from Recession.
Novita Sari, Intan, Myrna Sofia, and Nurhasanah Nurhasanah. 2021. “Pengaruh Quality Of Work Life (Qwl) Dan Beban Kerja Terhadap Kepuasan Kerja Pegawai Pada Kantor Kesyahbandaran Dan Otoritas Pelabuhan Kelas Di Kijang.” Bahtera Inovasi 1(2):59–66. doi: 10.31629/bi.v1i2.3443.
Novitasari, Aulia. 2022. “The Effect of Quality of Work Life on Generation Y Employee Engagement Through Job Satisfaction as a Mediator Variable at PT.C.” International Journal of Review Management Business and Entrepreneurship (RMBE) 2(1):78–86. doi: 10.37715/rmbe.v2i1.3019.
Nurheni, Nurheni, Anggraini Sukmawati, and Sukiswo Dirdjosuparto. 2019. “Pengaruh Kualitas Kehidupan Kerja Dan Kepuasan Kerja Terhadap Keterlekatan Pegawai Generasi X Dan Generasi Y Pada Pt. Yudhistira Ghalia Indonesia.” Jurnal Aplikasi Bisnis Dan Manajemen 5(3):419–29. doi: 10.17358/jabm.5.3.419.
Rusdin. 2015. “Faktor Kualitas Kehidupan Kerja Dan Keterlibatan Karyawan.” Business Management Journal 11(2):82–119. doi: 10.30813/bmj.v11i2.627.
Sahni, Jolly. 2019. “Role of Quality of Work Life in Determining Employee Engagement and Organizational Commitment in Telecom Industry.” International Journal for Quality Research 13(2):285–300. doi: 10. 24874/IJQR13.02-03.
Saks, Alan M. 2006. “Antecedents and Consequences of Employee Engagement.” Journal of Managerial Psychology 21(7):600–619. doi: 10.1108/02683940610690169.
Setyaningrum, Retno Purwani, Arief Teguh Nugroho, and Gustiani Wahidatussholihah. 2020. “Job Satisfaction , Organizational Culture and Quality of Work Life and Employee Engagement : The Case of PT . Granitoguna Building Ceramics 1 * Job Satisfaction , Organizational Culture and Quality of Work Life and Employee Engagement : The Case of PT . G.” The International Conference on Innovations in Social Sciences and Education 1(1):231–41.
Siemin Ciamas, Elserra, Dewi Anggraini, Dennius Dennius, Arwin Arwin, and Wilinny Wilinny. 2019. “On The Job Training Dan Off The Job Training Karyawan PT. Amir Hasan Medan.” Jurnal Ilmiah Kohesi 3(1):118–23.
Srivastava, Shalini, Richa Misra, and Poornima Madan. 2019. “‘The Saviors Are Also Humans’: Understanding the Role of Quality of Work Life on Job Burnout and Job Satisfaction Relationship of Indian Doctors.” Journal of Health Management 21(2):210–29. doi: 10.1177/0972063419835099.
Utami, Safira. 2021. “Pengaruh Quality of Work Life Dan Kepuasan Kerja Terhadap Employee Engagement Pt. Kereta Api Indonesia (Persero) Medan.” Jurnal Ilmiah Kohesi 5(3):96–101.
Published
2024-04-04
How to Cite
WIDYANTARI, Ni Nyoman Sekar Ayu; ARTHA WIBAWA, I Made.
PERAN KEPUASAN KERJA MEMEDIASI PENGARUH QUALITY OF WORK LIFE TERHADAP EMPLOYEE ENGAGEMENT.
E-Jurnal Manajemen, [S.l.], v. 13, n. 3, p. 410 - 428, apr. 2024.
ISSN 2302-8912. Available at: <https://ojs.unud.ac.id/index.php/manajemen/article/view/103695>. Date accessed: 21 nov. 2024.
doi: https://doi.org/10.24843/EJMUNUD.2024.v13.i03.p03.
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