Determinant of Nurse Performance in the Era of the COVID-19 Pandemic in Bali

  • Oyagi Ryusuke Undiknas Graduate School
  • I Gede sanica Universitas Pendidikan Nasional

Abstract

During the COVID-19 pandemic, medical personnel received much heavier workload than normal. On top of it, stigma and low appreciation of the community for medical personnel leads to increase of both physical and psychological pressure. The purpose of this study is to analyze the effect of leadership, workload, and work environment on nurse satisfaction and performance. The sample in this study were 246 nurses who worked at Bali Mandara Hospital. Data was collected through questionnaire distributed online using google form platform and the data was processed using SmartPLS 3.2.1. The results of the study found that: (1) leadership, workload, and work environment had a positive and significant effect on nurses' job satisfaction; (2) leadership and nurse satisfaction have a positive and significant effect on nurse performance, workload has a negative and significant effect on nurse performance, and work environment has no effect on nurse performance; and (3) nurse job satisfaction mediates the influence of leadership, work load, and work environment on nurse performance.

Downloads

Download data is not yet available.

References

Adrianto, T., Zainal Ilmi., & Ariesta Heksarini. (2020). The Influence of Workload and Motivation on Employee Satisfaction And Performance of PT Gema Soerya Samodra. International Journal of Economics, Business and Accounting Research (IJEBAR), 4(3), 71-78.
Armstrong, M., & Taylor, S. (2020). Armstrong's Handbook of Human Resource Management Practice. Kogan Page Publishers, 15th Edition.
Arwidiana, Dewa Putu., I Wayan Gede Suacana., & A.A. Rai Sita Laksmi. (2017) Model Kepemimpinan dan Perilaku Organisasi Persatuan Perawat Nasional Indonesia (PPNI) Bali Tahun 1975-2016. Public Inspiration Jurnal Administrasi Publik, 15-21.
Barahama, K. F., Mario Katuuk., & Wenda M. Oroh. (2019). Hubungan Beban Kerja Dengan Kepuasan Kerja Perawat di Ruangan Perawatan Dewasa RSU GMIM Pancaran Kasih. e-journal Keperawatan (e-Kp), 7(1), 1-8.
Bernadin, HJ; Russell, J. (2015). Human Resource Management : an Experiential Approach. McGraw-Hill, 6th Edition
Berry, L; Curry, P. (2017). Understanding the Value of Nurses, the Effects of Excessive Workload, and How Nurse-Patient Ratios and Dynamic Staffing Models Can Help. Nursing Workload and Patient Care (Canadian Federation of Nurses Unions).
Brown, M. (2017). A Human Resource Management Based Approach to Mitigating Traumatic Stress among Hospital Employees. Universal Journal of Management, 5(1): 48-52
Data Instalasi Rekam Medis RSUD Bali Mandara, Denpasar 2020
Departemen Kesehatan RI. (2015). Indikator Indonesia Sehat 2015-2019 dan Pedoman Penetapan Indikator Provinsi Sehat dan Kabupaten/Kota Sehat, Jakarta.
Depkes RI. (2017). Pedoman Sasaran Keselamatan Pasien. Jakarta.
Depkes RI. (2020). Rencana Pembangunan Jangka Panjang Bidang Kesehatan 2005 – 2025. Jakarta: Depkes RI. http://www.depkes.go.id.
Dessler, G. (2016). Human Resource Management, Pretive Hall, 15th Edition. Englewood Cliffs ,NJ.
Ferdinand, A. (2014). Metode Penelitian Manajemen: Pedoman Penelitian Untuk Skripsi, Tesis dan Disertasi Ilmu Manajemen. Edisi Kelima. Semarang: Universitas Diponegoro
Ghozali, I., & Latan, H. (2015). Partial Least Squares: Konsep, Teknik dan Aplikasi Menggunakan Program SmartPLS 3.0 Untuk Penelitian Empiris. Edisi 2. Semarang: Badan Penerbit Universitas Diponegoro.
Golmoradi, R; Ardabili, F.S. (2016). The Effects of Social Capital and Leadership Styles on Organizational Learning. (2nd ed). Social and Behavioral Sciences, 230, 12 September 2016, Pages 372-378
Gordon, P.A. (2017), Exploring Generational Cohort Work Satisfaction in Hospital Nurses. Leadership in Health Services, 30(3), 233-248. https://doi.org/10.1108/LHS-02-2016-0008
Greenberg, N; Docherty, M; Gnanapragasam, S; Wessely, S. (2020). Managing Mental Health Challenges Faced by Healthcare Workers During COVID-19 Pandemic. The BMJ, 368:m1211 | doi: 10.1136/bmj.m1211
Handoko,T. H; Lisbeth, J. (2018). Analisis Faktor-Faktor Keberhasilan Strategi Aliansi Studi Pada PT Mandiri Manajemen Investasi. Tesis Universitas Gadjah Mada Yogyakarta.
Holland, P. Dkk. (2019). The Impact of Perceived Workload on Nurse Satisfaction with Work-Life Balance and Intention to Leave the Occupation. Applied Nursing Research, 49, 70–76
Huber,D. (2017). Leadership and Nursing Care Management. (6th ed). Philadelphia: W.B. Saunders Company.
Laksono, T. (2018). Memahami Penggunaan Ilmu Ekonomi Dalam Manajemen Rumah Sakit – UGM Press. Yogyakarta.
Luthan, F. (2015). Organization Behavior, Thirteenth Edition. MC Graw – Hill International Eitions, Management an Orgnization Series, Singapore.
Martini, L. K. B., Suardana, I. B. R., & Astawa, I. N. D. (2018). Dimension Effect of Tangibles, Reliability, Responsiveness, Assurance, Empathy, Leadership towards Employee Satisfaction: A University in Bali. International Research Journal of Management, IT and Social Sciences, 5(2), 210-215. https://sloap.org/journals/index.php/irjmis/article/view/76
Pawirosumarto, S. Dkk. (2016). The Effect ff Work Environment, Leadership Style, and Organizational Culture Towards Job Satisfaction and its Implication Towards Employee Performance in Parador Hotels and Resorts, Indonesia. International Journal of Law and Management, 59(6), 1337-1358. https://doi.org/10.1108/IJLMA-10-2016-0085
Rana, W; Mukhtar, S; Mukhtar, S; (2020). Mental Health of Medical Workers in Pakistan During the Pandemic COVID-19 Outbreak. Asian Journal of Psychiatry, 51:102080. https://doi.org/10.1016/j.ajp.2020.102080
Sayles, L; Chandler, M. K. (2017). Managing Large Systems: Organizations for the Future. Routledge, Taylor&Francis Group. New York.
Sharma, D. K; Goyal, R.C; (2017). Hospital Administration and Human Resource Management. PHI Learning Pvt. Ltd.
Tan, B.Y.Q; Chew, N.W.S; (2020). Psychological Impact of the COVID-19 Pandemic on Health Care Workers in Singapore. 6 April 2020, Annals of Internal Medicine.
Tang, Guiyao., Yang Chen., Yuan Jiang., Pascal Paillé., Jin Jia. (2018). Green Human Resource Management Practices: Scale Development and Validity. Asia Pacific Journal of Human Resources, 56 (1), 31–55
Tarigan, K. (2018). The Effect Of Compensation And Leadership On Employee Satisfaction In PT. Rotella Persada Mandiri 1 Perbaungan. Journal of Management Science, 1(4), 105-110.
Wolo, P. D; Trisnawati, R; Wiyadi. (2017). Faktor Faktor yang Mempengaruhi Kepuasan Kerja Perawat Pada RSUD TNI AU Yogyakarta. DAYA SAING Jurnal Ekonomi Manajemen Sumber Daya, 17(2), 25-34.
Published
2021-04-13
How to Cite
RYUSUKE, Oyagi; SANICA, I Gede. Determinant of Nurse Performance in the Era of the COVID-19 Pandemic in Bali. Matrik : Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan, [S.l.], apr. 2021. ISSN 2302-8890. Available at: <https://ojs.unud.ac.id/index.php/jmbk/article/view/67185>. Date accessed: 11 may 2021.
Section
Articles