Peran Mediasi Motivasi Kerja Pada Pengaruh Kecerdasan Emosional Dan Komitmen Organisasi Terhadap Organizational Citizenship Behavior Pegawai Pemerintah
Abstract
Studi ini menentukan pengaruh dari kecerdasan emosional, komitmen organisasi, dan motivasi kerja terhadap organizational citizenship behavior (OCB) pada pegawai Pusdiklat Pajak. Penelitian ini mencoba mengeksplorasi dan menentukan permasalahan terkait OCB pegawai. Riset dilaksanakan di Pusdiklat Pajak dengan populasi 63 pelaksana dan sampel diambil 54 dengan menggunakan pendekatan kuantitatif, metode analisis jalur. Uji hipotesis penelitian menunjukkan bahawa terdapat (1) pengaruh langsung positif kecerdasan emosional terhadap OCB, (2) pengaruh langsung positif komitmen organisasi terhadap OCB, (3) pengaruh langsung positif motivasi terhadap OCB, (4) pengaruh langsung positif kecerdasan emosional terhadap motivasi, (5) pengaruh langsung positif komitmen organisasi terhadap motivasi, dan (6) pegaruh langsung positif kecerdasan emosional terhadap komitmen organisasi. Pada akhirnya, untuk meningkatkan OCB pegawai Pusdiklat Pajak, organisasi harus meningkatkan kecerdasan emosional, komitmen organisasi, dan motivasi kerja mereka.
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Anthony Dio Martin. 2006. Smart Emotion: Membangun Kecerdasan Emosi. Jakarta: PT Gramedia Pustaka Utama.
Ary Ginanjar Agustian. 2005. Emotional Spiritual Quotient. Jakarta: Arga Publishing.
Azka. 2012. Hubungan Emotional Intelligence dengan Organizational Citizenship Behavior pada Agen Marketing Asuransi. Universitas Bina Nusantara.
Bagshawe, Anthony. 2011. How to Improve Motivation: How to Get Everyone in Your Business Motivated. Anthony Bagshawe & Bookboon.com.
Beer, Michael. 2009. High Commitment High Performance: How to Build A Resilient Organization for Sustained Advantage. USA-San Fransisco, John Wiley & Sons, Inc.
Colquitt, Jason A., Jeffery A. Lepine, dan Michael J. Wesson. 2015. Organizational Behavior: Improving Performance and Commitment in the Workplace. Singapore: McGraw-Hill Education (Asia).
Dessler, Gary. 2001. Leading People and Organizations in the 21st Century, edisi ke-2. New Jersey: Prentice-Hall, Inc.
Gary Dessler. 2011. Human Resources Management, edisi ke-12. London: Pearson Education Limited.
Gibson, James L et. al. 2006. Organizations: Behavior, Structure, Processes, edisi ke-12. Philippines: McGraw-Hill Companies, Inc.
Goleman, Daniel. 2001. Emotional Intelligence: Kecerdasan Emosional Mengapa EI Lebih Penting Daripada IQ, terjemahan T. Hermaya. Jakarta: PT Gramedia Pustaka Utama.
Goleman, Daniel. 1998. Working with Emotional Intelligence. Great Britain: Bloomsbury Publishing Plc.
Greenberg, Jerald dan Robert A. Baron. 2003. Behavior in Organizations, edisi ke-9. New Jersey: Pearson Education, Inc.
Hellriegel, Don, John W. Slocum, Jr., Richard W. Woodman. 2011. Organizational Behavior. USA: West Publishing Company.
Herman Sjahruddin et. al. 2013. Organizational Justice, Organizational Commitment, and Trust in Manager as Predictor of Organizational Citizenship Behavior. International Journal of Academic Research in Business and Social Sciences, Vol. 4 (12).
Ivancevich, John M., Robert Konopaske, & Michael T. Matteson. 2008. Organizational Behavior and Management, edisi ke-8. USA: McGraw-Hill International Edition.
Kreitner, Robert dan Angelo Kinicki. 2004. Organizational Behavior. New York: McGraw-Hill Companies, Inc.
Luthans, Fred. 2011. Organizational Behavior, edisi ke-12. New York: McGraw-Hill/Irwin.
Mayer, John D. dan Peter Salovey. “What Is Emotional Intelligence?” 1997, in P. Salovey & D.J. Sluyter. Emotional Development and Emotional Intelligence. New York: Basic Books.
McPheat, Sean. 2010. Emotional Intelligence. UK: MTD Training & Ventus Publishing ApS.
McPheat, Sean. 2013. Personal Confidence & Motivation, edisi ke-1. UK: MTD Training & bookboon.com.
Muhammad Mohsin Atiq et. al. 2015. The Impact of Emotional Intelligence on Motivation, Empowerment and Organization Structures. Journal of Basic and Applied Scientific Research, J. Basic. Appl. Sci. Res., 5(6)22-31.
Noe, Raymond A et. al. 2008. Human Resource Management: Gaining A Competitive Advantage, edisi ke-6. Singapore: McGraw-Hill Education (Asia).
Oren, Lior et. al. 2013. Relations Between OCBs, Organizational Justice, Work Motivation, and Self-Efficacy. The Protection of Consumer Rights in the Field of Economic Services of General Interest, Vol. 15 (34).
Robbins, Stephen P. dan Mary Coulter. 2012. Management, edisi ke-11. USA: Pearson Education Limited.
Robbins, Stephen P. dan Timothy A. Judge. 2013. Organizational Behavior, edisi ke-15. USA: Pearson Education, Inc.
Robbins, Stephen P. 2001. Organizational Behavior, edisi ke-9. USA: Prentice-Hall, Inc.
Robin Stuart-Kotze. 2006. Performance. Great Britain: Pearson Education Limited.
Spitzmuller, Matthias, Linn Van Dyne, dan Remus Ilies. 2008. Organizational Citizenship Behavior: A Review and Extension of its Nomological Network. The Sage Handbook of Organizational Behavior. SAGE Publication, Ltd.
Torrington, Derek, Laura Hall, dan Stephen Taylor. Human Resource Management, edisi ke-5. Great Britain: Pearson Education Limited, 2002.
Turner, James H. dan Ravi Chinta. 2013. “The Evolutionary Logic of Organizational Citizenship Behavior”, Proceeding of Academy of Organizational Culture, Communication and Conflict. (San Antonio, 2013).
Turnipseed, David L. 2005. Handbook of Organizational Citizenship Behavior: A Review of Good Soldier Activity in Organizations. New York: Nova Science Publisher, Inc.
Veithzal Rivai dan Ella Jauvani Sagala. 2009. Manajemen Sumber Daya Manusia untuk Perusahaan, edisi ke-2. Jakarta: PT RajaGrafindo Persada.
Published
2019-08-28
How to Cite
BISWAN, Ali Tafriji.
Peran Mediasi Motivasi Kerja Pada Pengaruh Kecerdasan Emosional Dan Komitmen Organisasi Terhadap Organizational Citizenship Behavior Pegawai Pemerintah.
Matrik : Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan, [S.l.], p. 204-213, aug. 2019.
ISSN 2302-8890.
Available at: <https://ojs.unud.ac.id/index.php/jmbk/article/view/40086>. Date accessed: 25 apr. 2024.
doi: https://doi.org/10.24843/MATRIK:JMBK.2019.v13.i02.p08.
Section
Articles
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
