Peran Mediasi Motivasi Kerja Pada Pengaruh Kecerdasan Emosional Dan Komitmen Organisasi Terhadap Organizational Citizenship Behavior Pegawai Pemerintah
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https://doi.org/10.24843/MATRIK:JMBK.2019.v13.i02.p08
Abstrak
The study was to determine the effect of emotional intelligence, organization commitment, and work motivation to organizational citizenship behavior of government employees at Tax Training Center. This research tried to explore and determine problems concerning with employees organizational citizenship behavior. The research was conducted in Tax Training Center with a population 63 and samples taken 54 by using quantitative approach with path analysis methods. The research of hypothesis testing show that there are: (1) positive direct effect of emotional intelligence on organizational citizenship behavior; (2) positive direct effect of organization commitment on organizational citizenship behavior; (3) positive direct effect of motivation on organizational citizenship behavior; (4) positive direct effect of emotional intelligence on motivation: (5) positive direct effect of organization commitment on motivation; and (6) positive direct effect of emotional intelligence on organization commitment. Therefore to improve organizational citizenship behavior of government employees at Tax Training Center, organization need to increase their emotional intelligence, organization commitment, and work motivation.
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Anidar KH dan Sri Indarti. 2015. Pengaruh Kemampuan dan Komitmen Terhadap Motivasi dan Kinerja Pegawai pada Sekretariat Daerah Kabupaten Natuna. Jurnal Tepak Manajemen Bisnis, Vol. VII No. 3, 357-376.
Anthony Dio Martin. 2006. Smart Emotion: Membangun Kecerdasan Emosi. Jakarta: PT Gramedia Pustaka Utama.
Ary Ginanjar Agustian. 2005. Emotional Spiritual Quotient. Jakarta: Arga Publishing.
Azka. 2012. Hubungan Emotional Intelligence dengan Organizational Citizenship Behavior pada Agen Marketing Asuransi. Universitas Bina Nusantara.
Bagshawe, Anthony. 2011. How to Improve Motivation: How to Get Everyone in Your Business Motivated. Anthony Bagshawe & Bookboon.com.
Beer, Michael. 2009. High Commitment High Performance: How to Build A Resilient Organization for Sustained Advantage. USA-San Fransisco, John Wiley & Sons, Inc.
Colquitt, Jason A., Jeffery A. Lepine, dan Michael J. Wesson. 2015. Organizational Behavior: Improving Performance and Commitment in the Workplace. Singapore: McGraw-Hill Education (Asia).
Dessler, Gary. 2001. Leading People and Organizations in the 21st Century, edisi ke-2. New Jersey: Prentice-Hall, Inc.
Gary Dessler. 2011. Human Resources Management, edisi ke-12. London: Pearson Education Limited.
Gibson, James L et. al. 2006. Organizations: Behavior, Structure, Processes, edisi ke-12. Philippines: McGraw-Hill Companies, Inc.
Goleman, Daniel. 2001. Emotional Intelligence: Kecerdasan Emosional Mengapa EI Lebih Penting Daripada IQ, terjemahan T. Hermaya. Jakarta: PT Gramedia Pustaka Utama.
Goleman, Daniel. 1998. Working with Emotional Intelligence. Great Britain: Bloomsbury Publishing Plc.
Greenberg, Jerald dan Robert A. Baron. 2003. Behavior in Organizations, edisi ke-9. New Jersey: Pearson Education, Inc.
Hellriegel, Don, John W. Slocum, Jr., Richard W. Woodman. 2011. Organizational Behavior. USA: West Publishing Company.
Herman Sjahruddin et. al. 2013. Organizational Justice, Organizational Commitment, and Trust in Manager as Predictor of Organizational Citizenship Behavior. International Journal of Academic Research in Business and Social Sciences, Vol. 4 (12).
Ivancevich, John M., Robert Konopaske, & Michael T. Matteson. 2008. Organizational Behavior and Management, edisi ke-8. USA: McGraw-Hill International Edition.
Kreitner, Robert dan Angelo Kinicki. 2004. Organizational Behavior. New York: McGraw-Hill Companies, Inc.
Luthans, Fred. 2011. Organizational Behavior, edisi ke-12. New York: McGraw-Hill/Irwin.
Mayer, John D. dan Peter Salovey. “What Is Emotional Intelligence?” 1997, in P. Salovey & D.J. Sluyter. Emotional Development and Emotional Intelligence. New York: Basic Books.
McPheat, Sean. 2010. Emotional Intelligence. UK: MTD Training & Ventus Publishing ApS.
McPheat, Sean. 2013. Personal Confidence & Motivation, edisi ke-1. UK: MTD Training & bookboon.com.
Muhammad Mohsin Atiq et. al. 2015. The Impact of Emotional Intelligence on Motivation, Empowerment and Organization Structures. Journal of Basic and Applied Scientific Research, J. Basic. Appl. Sci. Res., 5(6)22-31.
Noe, Raymond A et. al. 2008. Human Resource Management: Gaining A Competitive Advantage, edisi ke-6. Singapore: McGraw-Hill Education (Asia).
Oren, Lior et. al. 2013. Relations Between OCBs, Organizational Justice, Work Motivation, and Self-Efficacy. The Protection of Consumer Rights in the Field of Economic Services of General Interest, Vol. 15 (34).
Robbins, Stephen P. dan Mary Coulter. 2012. Management, edisi ke-11. USA: Pearson Education Limited.
Robbins, Stephen P. dan Timothy A. Judge. 2013. Organizational Behavior, edisi ke-15. USA: Pearson Education, Inc.
Robbins, Stephen P. 2001. Organizational Behavior, edisi ke-9. USA: Prentice-Hall, Inc.
Robin Stuart-Kotze. 2006. Performance. Great Britain: Pearson Education Limited.
Spitzmuller, Matthias, Linn Van Dyne, dan Remus Ilies. 2008. Organizational Citizenship Behavior: A Review and Extension of its Nomological Network. The Sage Handbook of Organizational Behavior. SAGE Publication, Ltd.
Torrington, Derek, Laura Hall, dan Stephen Taylor. Human Resource Management, edisi ke-5. Great Britain: Pearson Education Limited, 2002.
Turner, James H. dan Ravi Chinta. 2013. “The Evolutionary Logic of Organizational Citizenship Behavior”, Proceeding of Academy of Organizational Culture, Communication and Conflict. (San Antonio, 2013).
Turnipseed, David L. 2005. Handbook of Organizational Citizenship Behavior: A Review of Good Soldier Activity in Organizations. New York: Nova Science Publisher, Inc.
Veithzal Rivai dan Ella Jauvani Sagala. 2009. Manajemen Sumber Daya Manusia untuk Perusahaan, edisi ke-2. Jakarta: PT RajaGrafindo Persada.
Diterbitkan
2019-08-28
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BISWAN, Ali Tafriji.
Peran Mediasi Motivasi Kerja Pada Pengaruh Kecerdasan Emosional Dan Komitmen Organisasi Terhadap Organizational Citizenship Behavior Pegawai Pemerintah.
Matrik : Jurnal Manajemen, Strategi Bisnis, dan Kewirausahaan, [S.l.], p. 204-213, aug. 2019.
ISSN 2302-8890.
Tersedia pada: <https://ojs.unud.ac.id/index.php/jmbk/article/view/40086>. Tanggal Akses: 15 oct. 2025
doi: https://doi.org/10.24843/MATRIK:JMBK.2019.v13.i02.p08.
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