Pengaruh Dimensi Kualitas Layanan Terhadap Kepuasan Nasabah Simpan Pinjam

  • Made Mardhi Winata Fakultas Ekonomi Universitas Udayana
  • Ni Wayan Ekawati Fakultas Ekonomi Universitas Udayana

Abstract

This study aimed to determine the effect of the dimensions of service quality on customer satisfaction savings and loans co-operative civil township Bali governor's office. The sample in this study using purposive sampling, processing data using SPSS 15.0 for Windows. The results obtained show that the effect of service quality dimensions simultaneously and partially on customer satisfaction savings and loans co-operative civil township Bali governor's office.

Keywords : direct evidence, reliability, responsiveness, assurance, empathy, customer satisfaction

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Published
2013-04-04
How to Cite
WINATA, Made Mardhi; EKAWATI, Ni Wayan. Pengaruh Dimensi Kualitas Layanan Terhadap Kepuasan Nasabah Simpan Pinjam. E-Jurnal Manajemen, [S.l.], v. 2, n. 4, apr. 2013. ISSN 2302-8912. Available at: <https://ojs.unud.ac.id/index.php/manajemen/article/view/4772>. Date accessed: 05 may 2024.
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Issue
Vol 2 No 4 (2013)
Section
Articles
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This work is licensed under a Creative Commons Attribution 4.0 International License.