Implementation of Operational Risk Management to Mitigate Employee Fraud in Banking Companies: Case Study at PT AAA

  • Dewi Hanggraeni FEB UI
  • Muhammad Chandika Andintyas


This study aims to describe the potential losses due to employee internal Fraud using a case study at PT AAA in 2020 and its mitigation. The data used is the monthly loss data experienced by PT AAA for the period 2012 to 2019. The research methods used are quantitative and qualitative approaches. The quantitative method is applied by analyzing the calculation of the primary data, while the qualitative method is carried out by conducting interviews with several sources. To measure potential losses, this study uses the Monte Carlo formula and to process of calculating potential losses is assisted by Easyfit software. The results of this study indicate that the potential loss arising from operational risk due to Fraud by internal employees with a 95% confidence level is IDR 44,880,958,735,- or 9% of Net Income. This study also formulates a risk register so that it can be used as a reference for mitigating related risks to reduce potential losses and increase shareholder value.


Download data is not yet available.


Abdymomunov,Azamat., Mihov, Atanas (2017). Operational Risk and Risk Management Quality:Evidence from U.S. Bank Holding Companies”
Albrecht, W. S., Albrecht, C.O., Albrecht , C.C. and Zimbelman, Mark F. Fraud “Examination 4th Edition. Cengage Learning”. Ohio USA: Mason, 2011.
Christensen, Larry B. 2007. Experimental Methodology 10th Edition. New York :Pearson Education, Inc
Cruz, M. G. (2002). Modelling, Measuring and Hedging Operational Risk. John Wiley & Sons, Ltd., West Sussex.
Cumming., Douglas., Leung, Y T., Eue, Oliver. (2015).” Gender Diversity and Security Fraud”. 58. 1572-1593
Daxecter., Ursula., Salvatore, jessica Di., Ruggeri, Andrea. (2019). “Fraud Is What People Make of It: Election Fraud, Perceived Fraud, and Protesting in Nigeria”. 63. 2098-2127
Dyck, Alexander., Morse, Adair., Zingales, Luigi., (2010)“Who Blows the Whistle on Corporate Fraud?”.65. 2213 - 2253
Flouris, Triant., & Yilmaz, Kucuk. (2010),” The Risk Management Framework to Strategic Human Resource Management”. 93. 28
Girling, Phillipa. “Operational Risk Management : A Complete Guide to a Successful Operational Risk Framework”. New Jersey : John Wiley & Sons, Inc.,"
Kaspereit, Thomas., Lopatta, Kerstin., Pakhchanyan, Suren & Prokop, Jorg. (2017).” Spillover effects of large operational losses in”. 18. 252 - 267
Kerlinger, Fred N. 2006. Asas-asas Penelitian Behavioral Edisi Ketiga. Yogyakarta : Gajah Mada University Press.
Lowers & Associates. 2013. “5 Critical Areas of Human Capital Risk [Infographic]”. Diakses melalui tanggal 09 Juni 2016 pukul 21.13
Murphy, Pamela R., Dacin, Tina. (2011). “Psychological Pathways to Fraud:
Understanding and Preventing Fraud in Organizations. Journal of Business
Ethics. 101.601–618
Meyer, Marius., Roodt, Gert. & Robbins, Michael. (2011).: Human resources risk management: Governing people risks for improved performance”. 9. e1 - e12
Martin, Juse Luis. (2009).”Comparative Analysis of Operational Risk Approaches within Basel Regulatory Framework : Case Study of Spanish Saving Bank”. Journal of Financial Management and Analysis, 22, 1-15
Otoritas Jasa Keuangan Republik Indonesia. 2016. Peraturan Otoritas Jasa Keuangan Nomor 18/POJK.03/2016 tentang Penerapan Manajemen Risiko Bagi Bank Umum. Diakses melalui (diakses pada 24 November 2019)
Richard, Griffith. (2019). “Fraud in the NHS.”. 19. 1343–1356
Ruth, Saskia M Van., Huisman, Wim., Luning, Pieternel A. (2017).” Food Fraud vulnerability and its key factors”. 67. 70-75
Sugiyono. (2011). “Metode Penelitian Kuantitatif, Kualitatif dan R&D”. Bandung: Afabeta
Yan Huang, Shaoi., Lin, Chi Chen., Chiu, An-an., & Yen, David. (2016). “Fraud detection using Fraud triangle risk factors”.19. 1343 - 1356
Yu., Frank and Yu., Xiayun. (2011). “Corporate Lobbying and Fraud Detection”. The Journal of Financial and Quantitative Analysis. 46. 1865-1891
How to Cite
HANGGRAENI, Dewi; ANDINTYAS, Muhammad Chandika. Implementation of Operational Risk Management to Mitigate Employee Fraud in Banking Companies: Case Study at PT AAA. Matrik : Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan, [S.l.], p. 146 - 159, may 2021. ISSN 2302-8890. Available at: <>. Date accessed: 20 sep. 2021. doi: