DAMPAK PUBLIC RELATIONS DALAM MANAJEMEN KRISIS KEAMANAN DAN KESELAMATAN ANCAMAN TERORISME DI BANDAR UDARA INTERNASIONAL I GUSTI NGURAH RAI DENPASAR
Abstract
The aim of this research is to find out how does the public relations may involved in the security and safety crisis management of terrorism threat in I Gusti Ngurah Rai International Airport of Denpasar, and how it may affect the image of the airport itself. Several informants were being interviewed and as much as 116 repondents gave their answers related to I Gusti Ngurah Rai International Airport of Denpasar’s image. This research use descriptive qualitative data analysis technique by collected the data, reductions, presented the results, and draw a conclusion. This research also use the triangulation data technique to ensure the informations given by the informants were valid. The results shown that security and safety crisis management in I Gusti Ngurah Rai International Airport of Denpasar has twice security check point, using the recent technology, corporate with the authorities, and do the silent investigation. The roles of public relations itself are planning the terrorism encounters training programme, make a positive image of the airport, and build communications during and after the crisis. I Gusti Ngurah Rai International Airport of Denpasar has a good image of security based on the result of the questioners. There was several issues in the applications of terrorism encounters in the airport such as, some of the check in counter agents didn’t ask the security questions to the passenger and the x-ray officer didn’t check the luggage thoroughly that caused Qatar Airways flight had to return to base in 2015.
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White, J. 2002. Terrorism: an introduction (Vol. 136). Belmont, CA.
Wilding, James. Dkk. 2007. General Aviation Safety and Security Practices, WashingtonDC: Airport Cooperative Research Program.
Adey, P. (2002). Secured and Sorted Mobilities: Examples from the Airport. Surveillance & Society, 1(4).
Ahlfdet, Gabriel M, Dkk. 2015. Terrorism and International Tourism : Study Case of Gemany. Lucius and Lucius Verlagsgesellschaft.
Anderson, B. A. 2006. Crisis management in the Australian tourism industry: Preparedness, personnel and postscript. Tourism Management, 27(6), 1290-1297.
Anonim. 2013. Safety and Security Annual Report of Hongkong International Airport 2013
Ayres Jr, Manuel. Dkk. Safety Management of Airport, WashingtonDC: Airport Cooperative Research Program
Baker, David Mc. 2014. The Effect of Terrorism to The Travel and Tourism Industry. Dublin Institute of Technology.
Baker, D. M. 2014. The Effects of Terrorism on the Travel and Tourism. International Journal of Religious Tourism and Pilgrimage Volume 2, 57 – 67
Bergin and Murphy. 2015. Sounding The Alarm: Terrorism Threat Communication With The Australian Public. Australian Strategic Policy Institute Issue 2015
Block, M. M. 2016. Applying situational crime prevention to terrorism against airports and aircrafts.
BPS-Bali. 2016. Tingkat Kunjungan Wisatawan Yang Datang ke Bali 2016. Denpasar: BPS Bali.
Dafrizal dan Faridah Ibrahim. 2010. Pembingkaian Metafora dan Isu Terorisme: Satu Interpretasi Konseptual. Hal 34. Dalam Jurnal CoverAge, Vol.1, No.1, September 2010.
Dalton, S. 2017. The impact of training on operational performance: the case of the customs service at Nikola Tesla airport in Belgrade. Serbian Journal of Management, 12(1), 41-52.
Eriksson, A. 2016. Media and its portrayal of terrorism: A Critical Discourse Analysis of the influence of media.
Fink, S. 1986. Crisis Management: Planning For The Inevitable. New York: American Management Association.
García-Gurrionero, M., & Canel, M. J. 2016. Framing analysis, dramatism and terrorism coverage: politician and press responses to the Madrid airport bombing.
Grant, M. J., & Stewart, M. G. 2017. Benefit of Distributed Security Queuing for Reducing Risks Associated With Improvised Explosive Device Attacks in Airport Terminals. ASCE-ASME Journal of Risk and Uncertainty in Engineering Systems, Part B: Mechanical Engineering, 3(2), 021003.
Henderson, J. C. 2003. Terrorism and tourism: Managing the consequences of the Bali bombings. Journal of Travel & Tourism Marketing, 15(1), 41-58.
http://bali-airport.com/# Anonim ; Diakses 18 Mei 2017 08:34 PM
http://hubud.dephub.go.id/?id/skep/download/76 Anonim ; Diakses 29 April 2017 07:54 PM
http://www.iata.org/Pages/default.aspx Anonim; Diakses 17 April 2017 10:28 AM
Institut for Economics and Peaces. 2016. Global Terorrorism Index 2015. Maryland : National Consortium for the Study of Terrorism and Respons to Terrorism
Istanbul Ataturk Airport Attack and Brussel International Airport Attack. (2016, March and June). Retrieved from BBC News: www.BBC.com
Jaques, T. 2007. Cititation : Public Relations Review. Public Relations Review, 147 - 157.
Kristianto, E. 2007. Analisis Keamanan Bandara Internasional Soekarno Hatta. Thesis Library Universitas Indonesia, 112.
Krull, K. E. 2016. The Threat Among Us: Insiders Intensify Aviation Terrorism (No. PNNL--25689). Pacific Northwest National Lab.(PNNL), Richland, WA (United States).
Leo, J. G., & Lawler, J. P. 2011. A Study of passenger perception and sensitivity to airport backscatter X-ray technologies. International Business & Economics Research Journal (IBER), 6(7).
Mansfeld, Yoel & Pizam, Abraham. 2006. Tourism, Security, & Safety (From Theory to Practice). Oxford: Elsevier
Merolla, J. L., & Zechmeister, E. J. 2009. Democracy at risk: How terrorist threats affect the public. University of Chicago Press.
Milosevic, A. 2017. Terrorism, memory and dealing with a trauma. Spontaneous memorialization of the 2016 Brussels attacks.
Ningsih, Sofia Festy. 2011. Tahapan Komunikasi Krisis PT. MERPATI NUSANTARA AIRLINES. Perpustakaan Universitas Atma Jaya Yogyakarta. Yogyakarta
Peraturan Presiden Republik Indonesia Nomor 46 Tahun 2010 Tentang Badan Nasional Penanggulangan Terorisme.
Pizam, A., & Mansfeld, Y. (Eds.). 1996. Tourism, crime, and international security issues. Chichester: Wiley.
Pizam, A., & Fleischer, A. 2002. Severity versus frequency of acts of terrorism: Which has a larger impact on tourism demand?. Journal of Travel Research, 40(3), 337-339.
Stafford, G., Yu, L., & Armoo, A. K. 2002. Crisis management and recovery how Washington, DC, hotels responded to terrorism. The Cornell Hotel and Restaurant Administration Quarterly, 43(5), 27-40.
Stevens, D., Schell, T., Hamilton, T., Mesic, R., & Brown, M. S. 2004. Near-term options for improving security at Los Angeles International Airport. RAND CORP ARLINGTON VA.
Stevens, D., Hamilton, T., Schaffer, M., Dunham-Scott, D., Medby, J. J., Chan, E., & Kim, J. 2006. Implementing security improvement options at Los Angeles international airport.
Stewart, M. G. 2017. Benefit of Distributed Security Queuing for Reducing Risks Associated With Improvised Explosive Device Attacks in Airport Terminals.
Sugiyono, P. D. 2013. Metode Penelitian Manajemen. Bandung: ALFABETA, CV.
Ulmer, R. R., & Sellnow, T. L. 2002. Crisis management and the discourse of renewal: Understanding the potential for positive outcomes of crisis. Public Relations Review, 28(4), 361-365.
UNWTO. 2016. UNWTO Annual Report. Madrid: UNWTO.
Veisten, K., Flügel, S., & Bjørnskau, T. 2011. Public's Trade-off between a New Risk-based Airport Screening and Asserted Terror Risk Impact: A Stated Choice Survey from Norway. Journal of Transportation Technologies, 1(02), 11.
Victoroff, Jeff. 2005. The Mind of the Terrorist: A Review and Critique of Psychological Approaches. Sage Publications, Inc.
Viscusi, W. K., & Zeckhauser, R. J. 2017. Recollection Bias and Its Underpinnings: Lessons from Terrorism Risk Assessments. Risk Analysis.
White, J. 2002. Terrorism: an introduction (Vol. 136). Belmont, CA.
Wilding, James. Dkk. 2007. General Aviation Safety and Security Practices, WashingtonDC: Airport Cooperative Research Program.
Published
2018-01-12
How to Cite
LOREZA, Ghannez Novaldi; SUARDANA, I Wayan; SOFIA WIJAYA, Ni Made.
DAMPAK PUBLIC RELATIONS DALAM MANAJEMEN KRISIS KEAMANAN DAN KESELAMATAN ANCAMAN TERORISME DI BANDAR UDARA INTERNASIONAL I GUSTI NGURAH RAI DENPASAR.
Jurnal IPTA (Industri Perjalanan Wisata), [S.l.], v. 5, n. 2, p. 117-131, jan. 2018.
ISSN 2548-7930.
Available at: <https://ojs.unud.ac.id/index.php/pariwisata/article/view/34036>. Date accessed: 25 apr. 2024.
doi: https://doi.org/10.24843/IPTA.2017.v05.i02.p04.
Section
Article
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