ANALISIS SISTEM ANTRIAN PADA LOKET PEMBAYARAN PT. PLN (PERSERO) AREA BALI SELATAN RAYON KUTA

  • NGURAH GDE PRABA MARTHA Universitas Udayana
  • KOMANG GDE SUKARSA Universitas Udayana
  • I PUTU EKA NILA KENCANA Universitas Udayana

Abstract

The purpose of the analysis of queuing systems is to find out the model and the performance of queuing system was run. The research was conducted at PT. PLN (Persero) South Bali Area Rayon Kuta and the issue raised is about the analysis of queuing systems at the payment counter. Model queue is determined based on the Kendall notation and performance of queuing systems can be determined by calculating the utilization factor. At payment counter, the queuing model used is a model (M/G/4):(GD/?/?). The performance of queuing system at payment counter of PT. PLN (Persero) South Bali Area Rayon Kuta is less effective because each servers was busy on average only between 30% – 50% of working hours so that more time unemployed servers.

Downloads

Download data is not yet available.

Author Biographies

NGURAH GDE PRABA MARTHA, Universitas Udayana
Jurusan Matematika FMIPA
KOMANG GDE SUKARSA, Universitas Udayana
Jurusan Matematika FMIPA
I PUTU EKA NILA KENCANA, Universitas Udayana
Jurusan Matematika FMIPA
Published
2012-09-15
How to Cite
PRABA MARTHA, NGURAH GDE; SUKARSA, KOMANG GDE; NILA KENCANA, I PUTU EKA. ANALISIS SISTEM ANTRIAN PADA LOKET PEMBAYARAN PT. PLN (PERSERO) AREA BALI SELATAN RAYON KUTA. E-Jurnal Matematika, [S.l.], sep. 2012. ISSN 2303-1751. Available at: <https://ojs.unud.ac.id/index.php/mtk/article/view/1775>. Date accessed: 06 july 2020. doi: https://doi.org/10.24843/MTK.2012.v01.i01.p002.
Section
Articles

Keywords

Queuing System; Payment Counter; Queuing Model

Most read articles by the same author(s)