PENGARUH KEPEMIMPINAN MELAYANI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR DENGAN KEPUASAN KERJA SEBAGAI VARIABEL MEDIASI
Abstract
Penelitian ini bertujuan untuk menganalisis pengaruh kepemimpinan melayani terhadap Organizational Citizenship Behavior (OCB) dengan kepuasan kerja sebagai variabel mediasi pada pegawai Dinas Koperasi UMKM Kota Denpasar. Penelitian ini menggunakan teknik sampling jenuh dengan jumlah sampel sebanyak 58 pegawai. Metode yang digunakan adalah survei dengan teknik pengumpulan data melalui kuesioner dan wawancara, serta dianalisis menggunakan statistik inferensial dengan pendekatan path analysis. Hasil penelitian menunjukkan bahwa kepemimpinan melayani berpengaruh positif dan signifikan terhadap OCB. Kepuasan kerja juga berpengaruh positif dan signifikan terhadap OCB. Selain itu, kepemimpinan melayani berpengaruh positif dan signifikan terhadap kepuasan kerja. Dengan demikian, kepuasan kerja terbukti mampu memediasi pengaruh kepemimpinan melayani terhadap OCB. Implikasi teoritis dari penelitian ini adalah mendukung teori pertukaran sosial, yang menjelaskan hubungan timbal balik antara pemimpin dan pegawai dalam menciptakan perilaku kerja sukarela di luar tugas formal yang telah diberikan. Implikasi praktisnya, hasil penelitian ini dapat digunakan sebagai dasar oleh instansi pemerintahan dalam meningkatkan kualitas kepemimpinan serta kepuasan kerja pegawai, sehingga mampu mendorong munculnya perilaku OCB yang signifikan. Penelitian ini juga memberikan wawasan penting tentang peran kepuasan kerja sebagai penguat hubungan antara kepemimpinan melayani dan perilaku OCB.
This study aims to analyze the effect of servant leadership on Organizational Citizenship Behavior (OCB)with job satisfaction as a mediating variable among employees of the Department of Cooperatives and MSMEs in Denpasar City. This research employed a saturated sampling technique with a total sample of 58 employees. The method used was a survey through data collection techniques in the form of questionnaires and interviews, and the data were analyzed using inferential statistics with a path analysis approach. The results of the study indicate that servant leadership has a positive and significant effect on OCB. Job satisfaction also has a positive and significant effect on OCB. In addition, servant leadership has a positive and significant effect on job satisfaction. Thus, job satisfaction is proven to mediate the effect of servant leadership on OCB. The theoretical implication of this study supports social exchange theory, which explains the reciprocal relationship between leaders and employees in fostering voluntary work behavior beyond formal job responsibilities. Practically, the findings can serve as a basis for government agencies to improve leadership quality and employee job satisfaction, thereby encouraging the emergence of significant OCB.
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References
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Adiguzel, Z., Ozcinar, M. F., & Karadal, H. (2020). Does servant leadership moderate the link between strategic human resource management on rule breaking and job satisfaction? European Research on Management and Business Economics, 26(2), 103–110. https://doi.org/10.1016/j.iedeen.2020.04.002
Afrianty, T. W., Kusumaningtias, A., & Sulistyo, C. W. (2020). Implementasi Servant Leadership Serta Dampaknya Terhadap Sikap Kerja Karyawan. NIAGAWAN, 9(2), 144–154. https://doi.org/10.24114/niaga.v9i2.19040
Amir, D. A. (2019). The Effect of Servant Leadership on Organizational Citizenship Behavior: The Role of Trust In Leader as a Mediation and Perceived Organizational Support as A Moderation. Journal of Leadership in Organizations, 1(1), 1–16. https://jurnal.ugm.ac.id/leadership
Ardana, I. M. D. W., & Surya, I. B. K. (2019). The Effect of Servant Leadership Towards Job Satisfaction and Lecturer’s Organizational Commitment at Dhyana Pura University. Russian Journal of Agricultural and Socio-Economic Sciences, 96(12), 142–149. https://doi.org/10.18551/rjoas.2019-12.18
Fadillah, D., Putrie Dimala, C., & Rahman Hakim, A. (2024). Pengaruh Organizational Citizenship Behavior Terhadap Kepuasan Kerja Karyawan Operator Gardu Induk. Jurnal Psikologi Malahayati, 6(1), 126–133. https://http://ejurnalmalahayati.ac.id/index.php/PSIKOLOGI/index
Fatril, R., Putra, R. B., Dewi, R. C., & Fitri, H. (2022). Pengaruh Servant Leadership dan Kualitas Kehidupan Kerja Terhadap Organizational Citizenship Behavior (OCB) dengan Kepuasan Kerja Sebagai Variabel Intervening pada Dinas Pendidikan Kota Padang. Journal of Law and Economics, 1(1), 21–31. https://doi.org/10.56347/jle.v1i1.37
Fitriadi, Y., & Nugraha, A. (2022). Pengaruh Kepemimpinan Pelayanan, Kecerdasan Emosional Dan Komunikasi Interpersonal Terhadap Ocb Pada Kantor Imigrasi Kelas 1 Tpi Padang. Journal of Science Education and Management Business, 1(2), 121–132. https://rcf-indonesia.org/jurnal/index.php/JOSEAMB
Ghalavi, Z., & Nastiezaie, N. (2020). Relationship of servant leadership and organizational citizenship behavior with mediation of psychological empowerment. Eurasian Journal of Educational Research, 2020(89), 241–264. https://doi.org/10.14689/ejer.2020.89.11
Harahap, D. S., & Khair, H. (2019). Pengaruh Kepemimpinan Dan Kompensasi Terhadap Kepuasan Kerja Melalui Motivasi Kerja. Jurnal Ilmiah Magister Manajemen, 2(1), 69–88. https://doi.org/10.30596/maneggio.v2i1.3404
Jufrizen, J., Khair, H., Kesuma, A. D., Sari, M., & Pandia, M. M. (2023). Servant Leadership and Organizational Culture on Organizational Citizenship Behavior: The Mediation Role of Job Satisfaction. Management Scientific Journal, 13(1), 138–160. https://doi.org/10.22441/jurnal_mix.2023.v13i1.010
Jumarpati, & Dewi, S. K. (2024). Faktor Kepuasan Kerja dan Motivasi Sebagai Dampak dari Kinerja Pegawai (Studi Pada Aparatur Sipil Negara dan Non Aparatur Sipil Negara pada Kantor Instansi Pemerintah Kabupaten Luwu). YUME : Journal of Management, 7(2), 1073–1088. https://doi.org/https://doi.org/10.37531/yum.v7i2.7016
Khan, M. A., Ismail, F. B., Hussain, A., & Alghazali, B. (2020). The Interplay of Leadership Styles, Innovative Work Behavior, Organizational Culture, and Organizational Citizenship Behavior. SAGE Open, 10(1), 1–16. https://doi.org/10.1177/2158244019898264
Kurniawan, I. S., Putri Felicia, R. R., & Shaleh, M. (2022). Pengaruh Kepemimpinan Transformasional, Komitmen Organisasi, Dan Kepuasan Kerja Terhadap Organizational Citizenship Behavior (Ocb) Pada Pegawai Dan Staff Kantor Kapanewon Panjatan. Management Development and Applied Research Journal, 46–54. https://doi.org/10.31605/mandar
Larasati, G., & Susilowati, I. (2021). Pengaruh Transformational Leadership, Job Satisfaction, dan Organizational Commitment Terhadap Organizational Citizenship Behavior (Studi pada Karyawan Bank CIMB Niaga Kantor Cabang Kebumen). In Jurnal Ilmiah Mahasiswa Manajemen (Vol. 3, Issue 1). http://journal.stieputrabangsa.ac.id/index.php/jimmba/index
Mach Fira, U. (2023). Pengaruh Servant Leadership Dan Empowerment Terhadap Organizational Citizenship Behavior Melalui Kepuasan Kerja Pada PT. Bank Sumut. Jurnal Akuntansi, Manajemen Dan Ilmu Ekonomi (Jasmien), 3(02), 119–130. https://doi.org/10.54209/jasmien.v3i02.369
Maeva Farrington, S., & Lillah, R. (2019). Servant leadership and job satisfaction within private healthcare practices. 32(1), 148–168. https://doi.org/10.1108/LHS-09-2017-0056
Manurung, P. M., & Setyaningrum, R. P. (2023). Pengaruh Servant Leadership Dan Quality 0f Work Life Terhadap Job Satisfaction Dimediasi Oleh Job Burnout Pada J&T Express di Wilayah Serang Baru. Jurnal Ilmiah Manajemen Dan Bisnis, 6(2), 812–820. http://ejurnal.ung.ac.id/index.php/JIMB
Monica, C. B. R. L., & Partina, A. (2024). Pengaruh Servant Leadership Terhadap Organizational Citizenship Behavior (OCB) dengan Kepuasan Kerja Sebagai Variabel Mediasi (Studi Pada Pegawai BKPSDM Kabupaten Klaten). Cakrawangsa Bisnis, 5(1), 44–57. https://doi.org/10.35917/cb.v5i1.474
Nabawi, R. (2019). Pengaruh Lingkungan Kerja, Kepuasan Kerja dan Beban Kerja Terhadap Kinerja Pegawai. Jurnal Ilmiah Magister Manajemen, 2(2), 170–183. https://doi.org/10.30596/maneggio.v2i2.3667
Nala Nandana, I. G., & Putra, M. S. (2024). Pengaruh Servant Leadership Terhadap Organizational Citizenship Behavior Dengan Kepuasan Kerja Sebagai Variabel Mediasi. Gemawisata: Jurnal Ilmiah Pariwisata, 20(3), 156–173. https://doi.org/10.56910/gemawisata.v20i3.400
Neubert, M. J., Hunter, E. M., & Tolentino, R. C. (2016). A servant leader and their stakeholders: When does organizational structure enhance a leader’s influence? The Leadership Quarterly, 27(6), 896–910. https://doi.org/10.1016/j.leaqua.2016.05.005
Nurcholila, Astuti, P., Nurbambang, R., Daniel, & Mu’allifah, L. I. (2020). Analisis Dimensi Organizational Citizenship Behavior (Ocb) Terhadap Employee Performance Pada Puskesmas Ngadiluwih Kabupaten Kediri. Jurnal Riset Bisnis Dan Ekonomi, 3(2), 75–96. http://ojs.unik-kediri.ac.id/index.php/risk
Nuryani, F. T., & Djamil, M. (2024). Pengaruh Budaya Organisasi dan Kepuasan Kerja terhadap Organizational Citizenship Behavior Melalui Komitmen Organisasi Sebagai Intervening Pada Pegawai Instansi XYZ. Jurnal Ekonomi MAnajemen Sistem Informasi (JEMSI), 5(3), 192–202. https://doi.org/10.31933/jemsi.v5i3
Oktaviana Pohan, Johnly Pio, R., & Tatimu, V. (2021). Pengaruh Kompensasi dan Kepuasan Kerja Terhadap Organizational Citizenship Behavior. Productivity, 2(5), 403–407. https://ejournal.unsrat.ac.id/v3/index.php/productivity/article/view/36074
Puspasari, R. (2023a). Pengaruh Servant Leadership terhadap Organizational Citizenship Behavior (OCB) melalui Kepuasan Kerja pada Pegawai Badan Pengelola Pajak dan Retribusi Daerah (BPPRD) Kota Jambi. J-MAS (Jurnal Manajemen Dan Sains), 8(1), 331. https://doi.org/10.33087/jmas.v8i1.997
Puspasari, R. (2023b). Pengaruh Servant Leadership terhadap Organizational Citizenship Behavior (OCB) melalui Kepuasan Kerja pada Pegawai Badan Pengelola Pajak dan Retribusi Daerah (BPPRD) Kota Jambi. J-MAS (Jurnal Manajemen Dan Sains), 8(1), 331. https://doi.org/10.33087/jmas.v8i1.997
Rashid, A. M. M., & Ilkhanizadeh, S. (2022). The Effect of Servant Leadership on Job Outcomes: The Mediating Role of Trust in Coworkers. Frontiers in Communication, 7. https://doi.org/10.3389/fcomm.2022.928066
Romi, M. V., Ahman, E., Disman, Suryadi, E., & Riswanto, A. (2020). Islamic work ethics-based organizational citizenship behavior to improve the job satisfaction and organizational commitment of higher education lecturers in Indonesia. International Journal of Higher Education, 9(2), 78–84. https://doi.org/10.5430/ijhe.v9n2p78
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Published
2025-04-30
How to Cite
MAHARDIKA, I Putu Bagus Surya; RIANA, I Gede.
PENGARUH KEPEMIMPINAN MELAYANI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR DENGAN KEPUASAN KERJA SEBAGAI VARIABEL MEDIASI.
E-Jurnal Manajemen, [S.l.], v. 14, n. 4, p. 235 - 252, apr. 2025.
ISSN 2302-8912.
Available at: <https://ojs.unud.ac.id/index.php/manajemen/article/view/125843>. Date accessed: 02 may 2025.
doi: https://doi.org/10.24843/EJMUNUD.2025.v14.i4.p03.
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