SISTEM INFORMASI PELACAKAN KERUSAKAN LAPTOP DENGAN DUKUNGAN MODUL SISTEM PAKAR

Abstract

Thexhighxusexofxlaptops today by individuals will affect the condition of laptop and
causing various damage to the laptop itself. The limited knowledge by user solving the problems
on a laptop make user have to consult an expert technician to obtain a solution for existing
damage. On the other hand, many and varied defects of laptops, as well as the hectic tasks that
must be performed by technicians, causing problems on the side of
technicians.xUtilizationxofxinformation technologyxcanxbexaxsolutionxtoxovercomexproblems
between users and technicians. By building a web-based expert system to get the result of
damage diagnosis and repair solutions, hopefully it can help users find out what problems on
their laptop and make it easier for technician to deal with damage. This research using webbased
forward chaining as system method. This system can display the results of a laptop
damage diagnosis that it come from symptoms asked by system and repair solution from
damage diagnosis. Basedxonxthextestxresultsxusingxblack boxxmethod,xthexsystems has
function that according with system design, can run according to orders, and
havexbeenxdeclaredxsuccessful.xBasedxonxthexresultxofxthexSystemxUsability
Scalex(SUS)xtest, this system obtainxscorex82.5, which means that the whole system can be
accepted as functioning well on the web.