MEMBANGUN TEAMWORK PERFORMANCE DARI CULTURE DIVERSITY MELALUI COMMUNICATION DI LINGKUNGAN KERJA
Studi Kasus Kru Indonesia yang Bekerja di Kapal Pesiar Holland America Cruise Line
Abstract
The culture diversity in the working environment of Holland America Cruise Line caused by the multicultural and multinational crews. The purpose of the research is to analyze the culture diversity, communication, teamwork performance on board the cruise ship as well as to analyze the communication as the mediator to link the culture diversity and the teamwork performance in working environment of Holland America Cruise Line. The research involved 110 cruise ship crews as specific respondents and using qualitative method with purposive sampling questionnaire method. The primary data is collected based on questionnaires and the interviews session with the respondents while the secondary data is obtained by literature study and from the previous researchs. The result of this research find that communication is the most important factor to link the culture diversity and teamwork performance in the working environment of Holland America Cruise Line and the cruise ship management is expected to be able to help the crews ship to understand the cross-cultural before working on board and while working on board the cruise ship so this will able to support smooth operation of the cruise ship.
Downloads
References
Alfiani, D. S. (2010). Multinational and multicultural seafarers and MET students: a socio-cultural study for improving maritime safety and the education of seafarers.
Amadeo, K. (2013). Cultural diversity in the workplace. The Balance.
Black, J. S., & Gregersen, H. B. 2000. The right way to manage expats. In J. E. Garten (Ed.), World View: Global strategies for the new economy, 187-200. Boston: Harvard Business School Press.
Bolt., E. E. T., and Lashley., C. (2015) All at sea: Insights into crew work experiences on a cruise liner, Research in Hospitality Management, 5:2, 199-206.
Bouncken, R., Brem, A., & Kraus, S. (2016). Multi-cultural teams as sources for creativity and innovation: The role of cultural diversity on team performance. International Journal of Innovation Management, 20(01), 1650012.
Bow, S. (2002). Working on cruise ships. Vacation Work Publications.
Brownell, J. (2008). Leading on land and sea: Competencies and context. International Journal of Hospitality Management, 27(2),137–150.
Congden, S. W., Matveev, A. V., & Desplaces, D. E. (2009). Cross-cultural communication and multicultural team performance: A German and American comparison. Journal of Comparative International Management.
Gibson, P. (2008). Cruising in the 21st century: Who works while others play? International Journal of Hospitality Management,27(1), 42–52.
Goodman, L. A. (1961). Snowball sampling. The annals of mathematical statistics, 148-170.
Grech, M. R., T. J. Horberry, and T. Koester. 2008. Human Factors in the Maritime Domain. Boca Raton, FL: CRC Press.
Hancin, H. (2005). The new workforce: Five sweeping trends that will shape your company’s future. New York: Library of Congress Cataloging-in-publication Data.
Hofstede G.H. (2001). Culture’s Consequences: Comparing Values, Behaviors, Institutions, and Organizations Across Nations. Thousand Oaks, 2.
Holden, N. (2001). Towards Redifining Cross-Cultural Management as Knowledge Management.
Kumar, P. (2018). Communication Among Multi-National and Multi-Cultural Crew On Board A Ship, International Journal of Civil Engineering and Technology (IJCIET) 9(12), 2018. pp. 1189-1195.
Lawasi, E. S., dan Triatmanto, B. (2017). Pengaruh Komunikasi, Motivasi Dan Kerjasama Tim Terhadap Peningkatan Kinerja Karyawan. Jurnal Manajemen dan Kewirausahaan, 5(1), 47-57.
Mancini, M. (2011). The CLIA guide to the cruise industry. New York: Cengage Learning.
Martin, G. C. (2014). The effects of cultural diversity in the workplace. Journal of Diversity Management (JDM), 9(2), 89-92.
Matveev, A. V., & Nelson, P. E. (2004). Cross cultural communication competence and multicultural team performance: Perceptions of American and Russian Managers. International Journal of Cross Cultural Management, 4(2): 253-270.
Nuryana, A.; Utari, P.; Sudarmo. (2018). Effective Inter-Cultural Communication on Cruise Ships (Study Case of Intercultural Communication Indonesian Crews with Dutch Crews in Holland America Line Cruises). International Journal of Advance Research (IJAR) 6(1), 697-705.
Perry, M. F., Seto, T. L., Vasquez, J. C., Josyula, S., Rule, A. R. L., Rule, D. W., and Kamath-R. (2018). The Influence of Culture on Teamwork and Communication in a Simulation-Based Resuscitation Training at a Community Hospital in Honduras. The Journal of the Society for Simulation in Healthcare. 13(5) - p 363-370
Suwannarat, P., and Murni, A. (2012). Examining The Effects of Cultural Diversity on Team Performance and IJV Performance, International Journal of Business Strategy, 12(3).
Terry, W. C. (2011, July 23). Geographic limits to global labor market flexibity: The human resources paradox of the cruise industry. Geoforum, 42(6), 660–670.
