MODEL PERSAMAAN STRUKTURAL TINGKAT KEPUASAN MASYARAKAT TERHADAP KUALITAS PELAYANAN JALAN TOL BALI MANDARA

  • I PUTU AGUS WIDHIANTARA Faculty of Mathematics and Natural Sciences, Udayana University
  • I KOMANG GDE SUKARSA Faculty of Mathematics and Natural Sciences, Udayana University
  • I PUTU EKA N. KENCANA Faculty of Mathematics and Natural Sciences, Udayana University

Abstract

The aim of this research is to determine public satisfaction level for the quality of Bali Mandara Highway service and to determine the dominant variable influencing public satisfaction level. This research implemented by using Structural Equation Modeling Partial Least Square (SEM-PLS) and Servqual model. This research was conducted in Badung Regency in the period of March to June 2015. Data were collected by using questionnaires that were distributed directly to 150 users of respondents. The result shows that the public haven’t been satisfied with service quality provided by Jasamarga. Meanwhile the empathy, responsiveness and tangible are significantly influencing public satisfaction level to Bali Mandara Highway service quality. We also showed that empathy provide a dominant influence to public satisfaction level.

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Author Biographies

I PUTU AGUS WIDHIANTARA, Faculty of Mathematics and Natural Sciences, Udayana University
Mathematics Department, Faculty of Mathematics and Natural Sciences, Udayana University
I KOMANG GDE SUKARSA, Faculty of Mathematics and Natural Sciences, Udayana University
Mathematics Department, Faculty of Mathematics and Natural Sciences, Udayana University
I PUTU EKA N. KENCANA, Faculty of Mathematics and Natural Sciences, Udayana University
Mathematics Department, Faculty of Mathematics and Natural Sciences, Udayana University
Published
2015-11-24
How to Cite
WIDHIANTARA, I PUTU AGUS; SUKARSA, I KOMANG GDE; N. KENCANA, I PUTU EKA. MODEL PERSAMAAN STRUKTURAL TINGKAT KEPUASAN MASYARAKAT TERHADAP KUALITAS PELAYANAN JALAN TOL BALI MANDARA. E-Jurnal Matematika, [S.l.], v. 4, n. 4, p. 169-175, nov. 2015. ISSN 2303-1751. Available at: <https://ojs.unud.ac.id/index.php/mtk/article/view/16629>. Date accessed: 19 mar. 2024. doi: https://doi.org/10.24843/MTK.2015.v04.i04.p107.
Section
Articles

Keywords

Structural Equation Modeling Partial Least Square; service quality; public satisfaction level

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