ANALISIS KEPUASAN RUMAH TANGGA PENERIMA RASKIN DI KABUPATEN TABANAN

Abstrak

This study was conducted to determine the level of satisfaction of Raskin beneficiary households (RTS) toward Raskin Program and determine the gap between RTS expectations and Raskin Program performance for each satisfaction attribute. By collecting data from 60 respondens of legal beneficiaries, the primary data is processed using descriptive and survey method through questionaires and interviews and gathered using convenience sampling (random sampling). The method of IPA (importance performance analysis) and CSI (customer satisfaction index) with 24 variables was used in this study. The results showed that RTS satisfaction with the management of the Raskin program in Tabanan Regency was included in the category of satisfaction, and an important attribute that was not in accordance with the wishes of the RTS was the amount and quality of rice. To improve the effectiveness of Raskin, it is done by ranking the most urgent priority indicator variables to be immediately followed up as a service strategy for the Raskin program.