FAKTOR-FAKTOR KEPUASAN PENGGUNA TERHADAP KUALITAS PELAYANAN DI TERMINAL MENGWI BADUNG

Abstract

Customer satisfaction is the level of customer feeling towards the evaluation of perceived discrepancies between performance or perceived results compared to expectations. Quality is the level of excellence expected to meet customer desires which is a dynamic condition related to products, services, people, processes and the environment that meets or exceeds expectations. Factor analysis is a multivariate analysis method based on correlations between variables. This study discusses the factors of customer satisfaction with service quality in the Mengwi Badung Station. The factors of user satisfaction with the quality of service at the Mengwi Badung Station are caring, physical condition, guarantee, reliability, and responsibility factors.

Downloads

Download data is not yet available.

Author Biographies

ZANUAR SEPTYADI, Universitas Udayana

Program Studi Matematika, Fakultas MIPA – Universitas Udayana

I GUSTI AYU MADE SRINADI, Universitas Udayana

Program Studi Matematika, Fakultas MIPA – Universitas Udayana

KETUT JAYANEGARA, Universitas Udayana

Program Studi Matematika, Fakultas MIPA – Universitas Udayana

Published
2020-05-26
How to Cite
SEPTYADI, ZANUAR; SRINADI, I GUSTI AYU MADE; JAYANEGARA, KETUT. FAKTOR-FAKTOR KEPUASAN PENGGUNA TERHADAP KUALITAS PELAYANAN DI TERMINAL MENGWI BADUNG. E-Jurnal Matematika, [S.l.], v. 9, n. 2, p. 134-142, may 2020. ISSN 2303-1751. Available at: <https://ojs.unud.ac.id/index.php/mtk/article/view/60152>. Date accessed: 18 apr. 2024. doi: https://doi.org/10.24843/MTK.2020.v09.i02.p290.
Section
Articles

Most read articles by the same author(s)

1 2 3 4 5 > >>