Kualitas Sistem Informasi Berdasarkan ISO/IEC 25010: Literature Review
Abstract
Abstract— Current information systems have become an important part of improving the effectiveness and efficiency of a business process, so we need a measurement of the quality of the software to determine the extent to which the system can produce quality information. In measuring quality, several models can be used as a guide in assessing software. ISO/IEC 25010 is one of the quality models that can be used as a standard in measuring software quality. ISO/IEC 25010 consists of the software product quality model and quality in use model. This article reviews some of the literature that discusses the measurement of software quality using the ISO/IEC 25010 model. Currently, the ISO/IEC 25010 has been applied to assess the quality of academic information systems, government information systems and private institutions, games, mobile applications, and decision support systems. The results of software quality assessment can be determined through the measurement of important aspects chosen based on the needs of each software. Besides the way the testing and data collection used in the assessment can affect the level of accuracy of software quality measurements.
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References
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[2] Simanungkalit, Janry Haposan U. P. and Supardi, Satya and Bayu, Yudhantoro and Sidik, (2014) Sistem Informasi Kepegawaian. In: Konsep Dasar Sistem Informasi. Universitas Terbuka, Jakarta, pp. 1-40.
[3] ISO/IEC 25010 (2012) ‘System and Software Quality Requirements and Evaluation (SQuaRE) – System and Software Quality Models’, Canadian Standards Association.
[4] J. P. Miguel, D. Mauricio, and G. Rodríguez, “A Review of Software Quality Models for the Evaluation of Software Products,” Int. J. Softw. Eng. Appl., vol. 5, no. 6, pp. 31–53, Nov. 2014.
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[7] Wibawa, R. C., Rochimah, S. and Anggoro, R. (2019) ‘A development of quality model for online games based on ISO/IEC 25010’, Proceedings of 2019 International Conference on Information and Communication Technology and Systems, ICTS 2019. IEEE, pp. 215–218. doi: 10.1109/ICTS.2019.8850992.
[8] Andika, I. G. and Yanti, C. P. (2018) ‘Analisis Evaluasi Aplikasi Augmented Reality Untuk Informasi Kebudayaan Bali Berdasarkan Standar ISO 25010’, Jurnal RESISTOR (Rekayasa Sistem Komputer), 1(1), pp. 34–40. doi: 10.31598/jurnalresistor.v1i1.241.
[9] Anggraini, N., Putra, M. J. D. and Hakiem, N. (2019) ‘Development of an Islamic Higher Education Institution Tracer Study Information System and It’s Performance Analysis using ISO/IEC 25010’, 2019 7th International Conference on Cyber and IT Service Management, CITSM 2019. doi: 10.1109/CITSM47753.2019.8965356.
[10] Saptarini, I., Rochimah, S. and Yuhana, U. L. (2017) ‘Security Quality Measurement Framework for Academic Information System (AIS) Based on ISO/IEC 25010 Quality Model’, IPTEK Journal of Proceedings Series,0(2), p. 128. doi: 10.12962/j23546026.y2017i2.2310.
[11] Ben Ayed, E. et al. (2017) ‘Towards a context based Evaluation Support System for Quality in Use assessment of mobile systems’, 2016 IEEE International Conference on Systems, Man, and Cybernetics, SMC 2016 -Conference Proceedings, pp.4350–4355.
[12] Puspaningrum, A. S., Rochimah, S. and Akbar, R. J. (2017) ‘Functional Suitability Measurement using Goal-Oriented Approach based on ISO/IEC 25010 for Academics Information System’, Journal of Information Systems Engineering and Business Intelligence, 3(2), p. 68. doi: 10.20473/jisebi.3.2.68-74.
[13] Kadi, I., Idri, A. and Ouhbi, S. (2016) ‘Quality evaluation of cardiac decision support systems using ISO 25010 standard’, Proceedings of IEEE/ACS International Conference on Computer Systems and Applications, AICCSA, 0(1). doi: 10.1109/AICCSA.2016.7945657.
[14] Calabrese, J., Munoz, R. et al. (2018) ‘Product Quality Characteristics Proposed by ISO/IEC 25010 Based on GQM-Defined Metrics’, Computer Science – CACIC, 790, pp. 272–281. doi: 10.1007/978-3-319-75214-3.
[15] Iqbal, H. and Babar, M. (2016) ‘An Approach for Analyzing ISO / IEC 25010 Product Quality Requirements based on Fuzzy Logic and Likert Scale for Decision Support Systems’, International Journal of Advanced Computer Science and Applications, 7(12), pp. 245–260. doi: 10.14569/ijacsa.2016.071232.
[16] Falih, N., Hendradjaya, B. and Sunindyo, W. D. (2017) ‘Quality measurement for Web GIS using object-oriented development’, Proceedings - 2016 6th International Annual Engineering Seminar, InAES 2016, pp. 144–149. doi: 10.1109/INAES.2016.7821923.
[17] Fath-Allah, A. et al. (2018) ‘Towards an E-government portals quality framework based on ISO 25010’, 2018 6th International Conference on Control Engineering and Information Technology, CEIT 2018, (October), pp. 25–27. doi: 10.1109/CEIT.2018.8751906.
[18] Calvo-Zamora, M., Lizano-Gallegos, J. A. and Chacon-Rivas, M. (2019) ‘Quality Assessment Instrument for web Accessibility Diagnostic Tools’, Proceedings - 2019 International Conference on Inclusive Technologies and Education, CONTIE 2019, pp. 218–223. doi: 10.1109/CONTIE49246.2019.00049.
[19] Martino, C. and Andry, J. F. (2020) ‘Testing Aplikasi Business Activity Monitoring Pada Internet Service Provider Menggunakan Iso 25010’, Jurnal Teknoinfo, 14(1), p. 35. doi: 10.33365/jti.v14i1.451.
[20] Lesmideyarti, D., Rochimah, S. and Yuhana, U. L. (2017) ‘Penyusunan Dan Pengujian Metrik Operabilitas Untuk Sistem Informasi Akademik Berdasarkan ISO 25010’, Inspiration: Jurnal Teknologi Informasi dan Komunikasi, 7(2), pp. 92–100. doi: 10.35585/inspir.v7i2.2442.
[21] Ghaffur, T. A. (2017) ‘Analisis Kualitas Sistem Informasi Kegiatan Sekolah Berbasis Mobile Web di SMK Negeri 2 Yogyakarta’, Elinvo (Electronics, Informatics, and Vocational Education), 2(1), pp. 94–101. doi: 10.21831/elinvo.v2i1.16426.
[22] Wattiheluw, F. H., Rochimah, S. and Fatichah, C. (2019) ‘Klasifikasi Kualitas Perangkat Lunak Berdasarkan ISO/IEC 25010 Menggunakan Ahp Dan Fuzzy Mamdani Untuk Situs Web E-Commerce’, JUTI: Jurnal Ilmiah Teknologi Informasi, 17(1), p. 73.
[23] Tangkudung, I., Dako, R. D. R. and Dako, A. Y. (2019) ‘Evaluasi Website Menggunakan Metode ISO/IEC 25010’, Seminar Nasional Teknologi, Sains dan Humaniora, 2019(November), pp. 87–107.
[24] Afiah, H., Darwiyanto, E. and Jatmiko, D. D. (2019) ‘Evaluasi Kualitas Website Bandung Smart City Menggunakan ISO/IEC 25010 Quality-in-Use Model’, e-Proceeding of Engineering, 6(2), pp. 8830–8837. Available at: https://smartcity.bandung.go.id.
[25] Harun, M., (2020) ‘Evaluasi Kualitas Perangkat Lunak Pada Aplikasi Android KMS Balita dan Bunda’, Jurnal Akrab Juara, 5(1), pp. 250-260
[26] Izzatillah, M. (2019) ‘Quality Measurement of Transportation Service Application Go-Jek Using Iso 25010 Quality Model’, Simetris: Jurnal Teknik Mesin, Elektro dan Ilmu Komputer, 10(1), pp. 233–242. doi: 10.24176/simet.v10i1.2945.
[27] Larasati, S. S. A., Rusdianto, D. S. and Kurniawan, T. A. (2018) ‘Pembangunan Sistem Ujian Harian Siswa Berbasis Web Dengan Mengacu Pada Standar Kualitas ISO 25010’, Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer, 2(11), pp. 4357–4364.
[28] Razi, Pakhrur. and Putra, Amali. (2014). ‘Framework Evaluasi Kualitas Aplikasi Mobile E-Learning (Framework Evaluation Quality Mobile E-Learning Application)’. EKSAKTA, vol. 2, pp.17-24.
[29] Rahayuda, I. G. S. (2017) ‘Evaluation of Laravel Framework on E-government Using ISO/IEC 25010:2011’, Jurnal IPTEK-KOM (Jurnal Ilmu Pengetahuan dan Teknologi Komunikasi), 19(1), pp. 81–94.
[30] Widiantika, M., Resika, I. K. and Saindra Santyadiputra, G. (2019) ‘God Temple (Geographic of Dewata Temple): Aplikasi Persebaran Pura Pada Perangkat Mobile Application Berbasis Crowdsourching’, Jurnal Nasional Pendidikan Teknik Informatika (JANAPATI), 8(2), p. 166. doi: 10.23887/janapati.v8i2.17759.
[31] Aen, M. S. and Finandhita, A. (2017) ‘Penilaian Kualitas Perangkat Lunak Pada Aplikasi Akta Notaris Fidusia Di CV. Fredavelop’, Digital library - Perpustakaan Pusat Unikom - Knowledge Center.
[32] Ranawijaya, A., Iryanti,E., and Ferdinanda. (2020) ‘Analisis Hasil Penerapan Teknologi Augmented Reality Sebagai Alternatif Media Promosi Pariwiata’, Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi), vol. 4(2), pp.260-267
[33] Setiawan, H. (2017) ‘Analisis Kualitas Sistem Informasi Pantauan Pembentukan Karakter Siswa Di Smk N 2 Depok Sleman’, Elinvo (Electronics, Informatics, and Vocational Education), 2(1), pp. 102–109. doi: 10.21831/elinvo.v2i1.16427.
[34] Rochimah, S. et al. (2017) ‘Application of design patterns and quality measurement on academic information systems’, Proceedings - 2017 4th International Conference on Information Technology, Computer, and Electrical Engineering, ICITACEE 2017, 2018-January, pp. 24–30. doi: 10.1109/ICITACEE.2017.8257669.
[35] Maryana, F. and Kurniawati, A. N. A. (2018) ‘Quality Measurement of Automatic Text Summarization Applications Based’, Journal of Software Engineering & Intelligent Systems, vol. 3(2), pp. 200-215.
[36] Maharani, I., Budianto, A. and Ari Yuana, R. (2018) ‘Sistem Rekomendasi Bursa Kerja Khusus (BKK) SMK Dengan Metode Simple Additive Weighting’, Jurnal SISTEMASI, vol. 7(3), pp. 220-229. doi: 10.32520/stmsi.v7i3.383.
[37] Palvia, P. et al. (2003) ‘Management Information Systems Research: What’s There in a Methodology?’, Communications of the Association for Information Systems, 11(March). doi: 10.17705/1cais.01116.
[38] Weber, Ron. (1999) ‘Information Systems Control and Audit’, London: Prentice Halll
[39] ISO/IEC JTC 1, “9126-1 Information Technology - Software Product Quality - Part 1: Quality Model.” Geneva, ISO/IEC, 2000.
[40] ISO/IEC JTC 1, “Software engineering - Software product Quality Requirements and Evaluation (SQuaRE) - Software and quality.
[41] (2020). GOJEK. http://www.gojek.com/ Accessed on 14th of May 2020.
[2] Simanungkalit, Janry Haposan U. P. and Supardi, Satya and Bayu, Yudhantoro and Sidik, (2014) Sistem Informasi Kepegawaian. In: Konsep Dasar Sistem Informasi. Universitas Terbuka, Jakarta, pp. 1-40.
[3] ISO/IEC 25010 (2012) ‘System and Software Quality Requirements and Evaluation (SQuaRE) – System and Software Quality Models’, Canadian Standards Association.
[4] J. P. Miguel, D. Mauricio, and G. Rodríguez, “A Review of Software Quality Models for the Evaluation of Software Products,” Int. J. Softw. Eng. Appl., vol. 5, no. 6, pp. 31–53, Nov. 2014.
[5] Galin, D., Software Quality Assurance: From theory to implementation. London, Pearson, 2004.
[6] Suman and Wadhwa, M., “A Comparative Study of Software Quality Models,” International Journal of Computer Science and Information Technologies, pp.5634–5638, 2014.
[7] Wibawa, R. C., Rochimah, S. and Anggoro, R. (2019) ‘A development of quality model for online games based on ISO/IEC 25010’, Proceedings of 2019 International Conference on Information and Communication Technology and Systems, ICTS 2019. IEEE, pp. 215–218. doi: 10.1109/ICTS.2019.8850992.
[8] Andika, I. G. and Yanti, C. P. (2018) ‘Analisis Evaluasi Aplikasi Augmented Reality Untuk Informasi Kebudayaan Bali Berdasarkan Standar ISO 25010’, Jurnal RESISTOR (Rekayasa Sistem Komputer), 1(1), pp. 34–40. doi: 10.31598/jurnalresistor.v1i1.241.
[9] Anggraini, N., Putra, M. J. D. and Hakiem, N. (2019) ‘Development of an Islamic Higher Education Institution Tracer Study Information System and It’s Performance Analysis using ISO/IEC 25010’, 2019 7th International Conference on Cyber and IT Service Management, CITSM 2019. doi: 10.1109/CITSM47753.2019.8965356.
[10] Saptarini, I., Rochimah, S. and Yuhana, U. L. (2017) ‘Security Quality Measurement Framework for Academic Information System (AIS) Based on ISO/IEC 25010 Quality Model’, IPTEK Journal of Proceedings Series,0(2), p. 128. doi: 10.12962/j23546026.y2017i2.2310.
[11] Ben Ayed, E. et al. (2017) ‘Towards a context based Evaluation Support System for Quality in Use assessment of mobile systems’, 2016 IEEE International Conference on Systems, Man, and Cybernetics, SMC 2016 -Conference Proceedings, pp.4350–4355.
[12] Puspaningrum, A. S., Rochimah, S. and Akbar, R. J. (2017) ‘Functional Suitability Measurement using Goal-Oriented Approach based on ISO/IEC 25010 for Academics Information System’, Journal of Information Systems Engineering and Business Intelligence, 3(2), p. 68. doi: 10.20473/jisebi.3.2.68-74.
[13] Kadi, I., Idri, A. and Ouhbi, S. (2016) ‘Quality evaluation of cardiac decision support systems using ISO 25010 standard’, Proceedings of IEEE/ACS International Conference on Computer Systems and Applications, AICCSA, 0(1). doi: 10.1109/AICCSA.2016.7945657.
[14] Calabrese, J., Munoz, R. et al. (2018) ‘Product Quality Characteristics Proposed by ISO/IEC 25010 Based on GQM-Defined Metrics’, Computer Science – CACIC, 790, pp. 272–281. doi: 10.1007/978-3-319-75214-3.
[15] Iqbal, H. and Babar, M. (2016) ‘An Approach for Analyzing ISO / IEC 25010 Product Quality Requirements based on Fuzzy Logic and Likert Scale for Decision Support Systems’, International Journal of Advanced Computer Science and Applications, 7(12), pp. 245–260. doi: 10.14569/ijacsa.2016.071232.
[16] Falih, N., Hendradjaya, B. and Sunindyo, W. D. (2017) ‘Quality measurement for Web GIS using object-oriented development’, Proceedings - 2016 6th International Annual Engineering Seminar, InAES 2016, pp. 144–149. doi: 10.1109/INAES.2016.7821923.
[17] Fath-Allah, A. et al. (2018) ‘Towards an E-government portals quality framework based on ISO 25010’, 2018 6th International Conference on Control Engineering and Information Technology, CEIT 2018, (October), pp. 25–27. doi: 10.1109/CEIT.2018.8751906.
[18] Calvo-Zamora, M., Lizano-Gallegos, J. A. and Chacon-Rivas, M. (2019) ‘Quality Assessment Instrument for web Accessibility Diagnostic Tools’, Proceedings - 2019 International Conference on Inclusive Technologies and Education, CONTIE 2019, pp. 218–223. doi: 10.1109/CONTIE49246.2019.00049.
[19] Martino, C. and Andry, J. F. (2020) ‘Testing Aplikasi Business Activity Monitoring Pada Internet Service Provider Menggunakan Iso 25010’, Jurnal Teknoinfo, 14(1), p. 35. doi: 10.33365/jti.v14i1.451.
[20] Lesmideyarti, D., Rochimah, S. and Yuhana, U. L. (2017) ‘Penyusunan Dan Pengujian Metrik Operabilitas Untuk Sistem Informasi Akademik Berdasarkan ISO 25010’, Inspiration: Jurnal Teknologi Informasi dan Komunikasi, 7(2), pp. 92–100. doi: 10.35585/inspir.v7i2.2442.
[21] Ghaffur, T. A. (2017) ‘Analisis Kualitas Sistem Informasi Kegiatan Sekolah Berbasis Mobile Web di SMK Negeri 2 Yogyakarta’, Elinvo (Electronics, Informatics, and Vocational Education), 2(1), pp. 94–101. doi: 10.21831/elinvo.v2i1.16426.
[22] Wattiheluw, F. H., Rochimah, S. and Fatichah, C. (2019) ‘Klasifikasi Kualitas Perangkat Lunak Berdasarkan ISO/IEC 25010 Menggunakan Ahp Dan Fuzzy Mamdani Untuk Situs Web E-Commerce’, JUTI: Jurnal Ilmiah Teknologi Informasi, 17(1), p. 73.
[23] Tangkudung, I., Dako, R. D. R. and Dako, A. Y. (2019) ‘Evaluasi Website Menggunakan Metode ISO/IEC 25010’, Seminar Nasional Teknologi, Sains dan Humaniora, 2019(November), pp. 87–107.
[24] Afiah, H., Darwiyanto, E. and Jatmiko, D. D. (2019) ‘Evaluasi Kualitas Website Bandung Smart City Menggunakan ISO/IEC 25010 Quality-in-Use Model’, e-Proceeding of Engineering, 6(2), pp. 8830–8837. Available at: https://smartcity.bandung.go.id.
[25] Harun, M., (2020) ‘Evaluasi Kualitas Perangkat Lunak Pada Aplikasi Android KMS Balita dan Bunda’, Jurnal Akrab Juara, 5(1), pp. 250-260
[26] Izzatillah, M. (2019) ‘Quality Measurement of Transportation Service Application Go-Jek Using Iso 25010 Quality Model’, Simetris: Jurnal Teknik Mesin, Elektro dan Ilmu Komputer, 10(1), pp. 233–242. doi: 10.24176/simet.v10i1.2945.
[27] Larasati, S. S. A., Rusdianto, D. S. and Kurniawan, T. A. (2018) ‘Pembangunan Sistem Ujian Harian Siswa Berbasis Web Dengan Mengacu Pada Standar Kualitas ISO 25010’, Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer, 2(11), pp. 4357–4364.
[28] Razi, Pakhrur. and Putra, Amali. (2014). ‘Framework Evaluasi Kualitas Aplikasi Mobile E-Learning (Framework Evaluation Quality Mobile E-Learning Application)’. EKSAKTA, vol. 2, pp.17-24.
[29] Rahayuda, I. G. S. (2017) ‘Evaluation of Laravel Framework on E-government Using ISO/IEC 25010:2011’, Jurnal IPTEK-KOM (Jurnal Ilmu Pengetahuan dan Teknologi Komunikasi), 19(1), pp. 81–94.
[30] Widiantika, M., Resika, I. K. and Saindra Santyadiputra, G. (2019) ‘God Temple (Geographic of Dewata Temple): Aplikasi Persebaran Pura Pada Perangkat Mobile Application Berbasis Crowdsourching’, Jurnal Nasional Pendidikan Teknik Informatika (JANAPATI), 8(2), p. 166. doi: 10.23887/janapati.v8i2.17759.
[31] Aen, M. S. and Finandhita, A. (2017) ‘Penilaian Kualitas Perangkat Lunak Pada Aplikasi Akta Notaris Fidusia Di CV. Fredavelop’, Digital library - Perpustakaan Pusat Unikom - Knowledge Center.
[32] Ranawijaya, A., Iryanti,E., and Ferdinanda. (2020) ‘Analisis Hasil Penerapan Teknologi Augmented Reality Sebagai Alternatif Media Promosi Pariwiata’, Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi), vol. 4(2), pp.260-267
[33] Setiawan, H. (2017) ‘Analisis Kualitas Sistem Informasi Pantauan Pembentukan Karakter Siswa Di Smk N 2 Depok Sleman’, Elinvo (Electronics, Informatics, and Vocational Education), 2(1), pp. 102–109. doi: 10.21831/elinvo.v2i1.16427.
[34] Rochimah, S. et al. (2017) ‘Application of design patterns and quality measurement on academic information systems’, Proceedings - 2017 4th International Conference on Information Technology, Computer, and Electrical Engineering, ICITACEE 2017, 2018-January, pp. 24–30. doi: 10.1109/ICITACEE.2017.8257669.
[35] Maryana, F. and Kurniawati, A. N. A. (2018) ‘Quality Measurement of Automatic Text Summarization Applications Based’, Journal of Software Engineering & Intelligent Systems, vol. 3(2), pp. 200-215.
[36] Maharani, I., Budianto, A. and Ari Yuana, R. (2018) ‘Sistem Rekomendasi Bursa Kerja Khusus (BKK) SMK Dengan Metode Simple Additive Weighting’, Jurnal SISTEMASI, vol. 7(3), pp. 220-229. doi: 10.32520/stmsi.v7i3.383.
[37] Palvia, P. et al. (2003) ‘Management Information Systems Research: What’s There in a Methodology?’, Communications of the Association for Information Systems, 11(March). doi: 10.17705/1cais.01116.
[38] Weber, Ron. (1999) ‘Information Systems Control and Audit’, London: Prentice Halll
[39] ISO/IEC JTC 1, “9126-1 Information Technology - Software Product Quality - Part 1: Quality Model.” Geneva, ISO/IEC, 2000.
[40] ISO/IEC JTC 1, “Software engineering - Software product Quality Requirements and Evaluation (SQuaRE) - Software and quality.
[41] (2020). GOJEK. http://www.gojek.com/ Accessed on 14th of May 2020.
Published
2021-03-01
How to Cite
MULYAWAN, Made Dwi et al.
Kualitas Sistem Informasi Berdasarkan ISO/IEC 25010: Literature Review.
Majalah Ilmiah Teknologi Elektro, [S.l.], v. 20, n. 1, p. 15-28, mar. 2021.
ISSN 2503-2372.
Available at: <https://ojs.unud.ac.id/index.php/mite/article/view/60429>. Date accessed: 19 nov. 2024.
doi: https://doi.org/10.24843/MITE.2021.v20i01.P02.
Section
Articles
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
This work is licensed under a Creative Commons Attribution 4.0 International License
