Evaluasi Kualitas Dan Kepuasan Pengguna Website Imissu Dengan Penerapan Metode Webqual 4.0
Abstract
Use of Information Technology in academic activities now utilizes integrated information systems. Udayana University has used information technology on academic services into an SSO service (Single Sign On) named IMISSU. This study aims to evaluate the quality and satisfaction of IMISSU website users. The research method used a cross sectional design with a descriptive type of research. The researcher used primary data by taking data using a questionnaire. The sampling technique used in sampling is a non-probability sampling technique with an accidental sampling approach, the number of respondents obtained is 121. Data analysis was performed using the Spearman rank test. The results of the study show a high relationship between the quality of usability and user satisfaction.
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References
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[6] A. Masthori, H. A. Nugroho, and R. Ferdiana, “Penggunaan Metode Webqual Modifikasi dalam Evaluasi Kualitas Layanan Website Pemerintah Daerah The Use of Modified Webqual Method in Evaluation of Website Service Quality of Local Government,” J. Pekommas, vol. 1, no. 1, pp. 57–68, 2016.
[7] I. M. O. Laksmidewi, N.L.A, Linawati, Widyantara, “Evaluasi Sistem Informasi Manajemen Kepegawaian dengan DS5 dan DS9 COBIT 4 . 1 Studi Kasus : Pemprov Bali,” Maj. Ilm. Teknol. Elektro, vol. 17, no. 1, pp. 25–32, 2018.
[8] S. Ellyusman, “Analisis Kualitas Sistem Informasi Akademik Menggunakan Metode Importance Performance Analysis (Ipa) (Studi Kasus Pada Website Portal Akademik Universitas Xyz Bandung),” J. Kaji. Inf. dan Perpust., vol. 5, no. 1, p. 51, 2018.
[9] P. A. Kurniawijaya, D. M. Wiharta, and N. P. Sastra, “Perencanaan Strategis Menuju Webometrics Dan 4ICU,” Maj. Ilm. Teknol. Elektro, vol. 18, no. 1, pp. 95–100, 2019.
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[13] A. Supriyatna and J. M. Informatika, “PERPUSTAKAAN DENGAN MENGGUNAKAN PIECES FRAMEWORK,” vol. XI, no. 1, pp. 43–52, 2015.
[14] Elmayati and C. Wulandari, “Evaluasi Kualitas Website SMA Negeri 4 Lubuklinggau Menggunakan Metode WebQual,” J. Sist. Inf. Musirawas, vol. 3, no. 2, pp. 102–111, 2018.
[15] Hekhmatyar dan Supriadi, “Measurement Satisfaction Information System Quality Service On BSI Using Webqual And CSI,” Indones. J. onComputer Inf. Technol., vol. ISSN: 2527, no. 2, pp. 1–6, 2017.
[16] A. C. Sembiring, “Meningkatkan Kepuasan Pelanggan dengan Mempertimbangkan Kualitas Meningkatkan Kepuasan Pelanggan dengan Mempertimbangkan Kualitas Layanan dan Harga,” Anita Christine Sembiring Progr., vol. 2, no. 1, pp. 22–28, 2018.
[17] R. A. Kurniawati, A. Kusyanti, and Y. T. Mursityo, “Analisis Pengaruh Kualitas Website Terhadap Kepuasan Pelanggan Mister Aladin Dengan Menggunakan Webqual 4 . 0,” vol. 2, no. 3, pp. 1151–1160, 2018.
[18] S. Monalisa, “Analisis Kualitas Layanan Website Terhadap Kepuasan Mahasiswa dengan Penerapan Metode Webqual ( Studi Kasus : UIN Suska Riau ),” J. Sains, Teknol. dan Ind. ISSN 2407-0939, vol. 13, no. 2, pp. 181–189, 2016.
[19] A. Manik, I. Salamah, and E. Susanti, “Fakultas Teknik – Universitas Muria Kudus 355,” in Posiding SNATIF, 2017, pp. 355–361.
[20] D. Napitupulu, “Analysis of Factors Affecting The Website Quality (Study Case: XYZ University),” Int. J. Adv. Sci. Eng. Inf. Technol., vol. 7, no. 3, p. 792, 2017.
[21] Warjiyono and C. M. Hellyana, “Pengukuran Kualitas Website Pemerintah Desa Jagalempeni Quality Measurement of Jagalempeni Village Government Website Using Webqual 4.0 Methode,” J. Teknol. Inf. dan Ilmu Komput., vol. 5, no. 2, pp. 139–146, 2018.
Published
2019-08-19
How to Cite
PUTRA, I Ketut Citra Adi; SAPUTRA, Komang Oka; ARIASTINA, Wayan Gede.
Evaluasi Kualitas Dan Kepuasan Pengguna Website Imissu Dengan Penerapan Metode Webqual 4.0.
Majalah Ilmiah Teknologi Elektro, [S.l.], v. 18, n. 2, p. xxxx, aug. 2019.
ISSN 2503-2372.
Available at: <https://ojs.unud.ac.id/index.php/mite/article/view/48202>. Date accessed: 21 nov. 2024.
doi: https://doi.org/10.24843/MITE.2019.v18i02.P15.
Section
Articles
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
This work is licensed under a Creative Commons Attribution 4.0 International License
