Design of a Customer Service System Based on Video Conference Using WebRTC

  • Adhitya Fathana Universitas Udayana
  • I Nyoman Piarsa Universitas Udayana
  • Putu Wira Buana Universitas Udayana
DOI: https://doi.org/10.24843/JIM.2024.v12.i03.p01

Abstract

Technological developments have changed the way customer service operates, from face-to-face interactions to more efficient digital platforms. WebRTC is emerging as a key technology in building video conferencing-based customer service systems for real-time communication and enhanced customer experience. This research focuses on developing a video conferencing system with WebRTC, through the stages of design, implementation, and testing. The results of this research show that testing on Microsoft Edge provides a total inspection time of 14,629 ms with 584.1 MB memory usage and 4.4% CPU. Meanwhile, on Google Chrome, the total inspection time was recorded at 14,845 ms with memory usage of 656.1 MB and CPU of 0.8%.  The results show an efficient use of resources.

Published
2024-12-30
How to Cite
FATHANA, Adhitya; PIARSA, I Nyoman; BUANA, Putu Wira. Design of a Customer Service System Based on Video Conference Using WebRTC. Jurnal Ilmiah Merpati (Menara Penelitian Akademika Teknologi Informasi), [S.l.], v. 12, n. 3, p. 136-146, dec. 2024. ISSN 2685-2411. Available at: <https://ojs.unud.ac.id/index.php/merpati/article/view/118558>. Date accessed: 09 jan. 2025. doi: https://doi.org/10.24843/JIM.2024.v12.i03.p01.
Citation Formats
Issue
Vol 12 No 3 (2024): Vol. 12, No. 3, December 2024
Section
Articles

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