PAULINA, Dina; 						PURNAWATI, Ni Ketut.
 DESAIN KUALITAS JASA PENGIRIMAN PADA PT. X DENGAN PENDEKATAN HOUSE OF QUALITY.
<strong>E-Jurnal Manajemen</strong>, [S.l.], v. 10, n. 4, p. 353 - 374, apr. 2021.
ISSN 2302-8912. Available at: &lt;<a href="https://ojs.unud.ac.id/index.php/manajemen/article/view/69092" target="_new">https://ojs.unud.ac.id/index.php/manajemen/article/view/69092</a>&gt;. Date accessed: 15 oct. 2025.
doi: <a href="https://doi.org/10.24843/EJMUNUD.2021.v10.i04.p03">https://doi.org/10.24843/EJMUNUD.2021.v10.i04.p03</a>.