Peran Kemitraan Stakeholder Terhadap Kapabilitas Inovasi Dan Dampaknya Pada Kinerja Bisnis UKM Di Bali Dengan Mediasi Relational Quality
Abstract
Tujuan penelitian ini adalah untuk menjelaskan peran relational quality memediasi pengaruh kemitraan pelanggan, kemitraan pemasok, dan kemitraan pesaing terhadap kapabilitas inovasi dan dampaknya pada kinerja bisnis. Populasi penelitian ini adalah pebisnis UKM di Bali. Besarnya sampel yang digunakan sebanyak 150 orang dengan metode purposive sampling. Teknik analisis yang digunakan adalah Path Analysis dengan menggunakan SEM berbasis PLS. Hasil penelitian menunjukkan bahwa kemitraan pelanggan berpengaruh positif dan signifikan terhadap relational quality. Kemitraan dengan pemasok juga berpengaruh positif dan signifikan terhadap relational quality dan kemitraan dengan pesaing berpengaruh positif dan signifikan terhadap relational quality. Selanjutnya relational quality berpengaruh positif dan signifikan terhadap kapabilitas inovasi. Demikian juga relational quality mampu memediasi parsial secara signifikan pengaruh kemitraan pelanggan dan kemitraan pemasok terhadap kapabilitas inovasi. Namun demikian kemitraan pesaing berpengaruh tidak signifikan terhadap kapabilitas inovasi, sehingga relational quality merupakan mediasi sempurna (full mediation) pengaruh kemitraan pesaing terhadap kapbiltias inovasi. Oleh karena itu penting bagi pebisnis UKM di Bali untuk meningkatkan kemitraan dengan pelanggan, pemasok, dan pesaing agar relational quality semakin baik sebagai dasar untuk meningkatkan kapabilitas inovasi yang berdampak pada peningkatan kinerja bisnis.
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References
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Kafetzopoulos, D. and Psomas, E. (2015), "The impact of innovation capability on the performance of manufacturing companies: The Greek case", Journal of Manufacturing Technology Management, Vol. 26 No. 1, pp. 104-130
Kantur, D. (2016), “Strategic entrepreneurship: mediating the entrepreneurial orientation-performance link”, Management Decision, Vol. 54 No. 1, pp. 24-43.
Keskin, H. (2006), “Market orientation, learning orientation, and innovation capabilities in SMEs”, European Journal of Innovation Management, Vol. 9 No. 4, pp. 396-417.
Lacam, J.S. and Salvetat, D. (2017), "The complexity of co-opetitive networks", Business Process Management Journal, Vol. 23 No. 1, pp. 176-195.
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Migdadi, M.M. (2020), "Knowledge management processes, innovation capability and organizational performance", International Journal of Productivity and Performance Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJPPM-04-2020-0154
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Ngugi, I.K., Johnsen, R.E. and Erdélyi, P. (2010), "Relational capabilities for value co‐creation and innovation in SMEs", Journal of Small Business and Enterprise Development, Vol. 17 No. 2, pp. 260-278.
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Panno, A. (2019), "Performance measurement and management in small companies of the service sector; evidence from a sample of Italian hotels", Measuring Business Excellence, Vol. 24, No. 2, pp. 133-160.
Parida, V., Pemart_ın, M. and Frishammar, J. (2009), “The impact of networking practices on small firminnovativeness and performance: a multivariate approach”, International Journal of Technoentrepreneurship, Vol. 2 No. 2, pp. 115-133.
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Shafi, M. (2020), "Sustainable development of micro firms: examining the effects of cooperation on handicraft firm's performance through innovation capability", International Journal of Emerging Markets, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJOEM-11-2019-0989
Shou, Y. and Shao, J. (2017), “Relational resources and performance of Chinese third-party logistics providers”, International Journal of Physical Distribution and Logistics Management, Vol. 47, No. 9, pp. 864-883.
Simon, A., Bartle, C., Stockport, G., Smith, B., Klobas, J.E. and Sohal, A. (2015), "Business leaders’ views on the importance of strategic and dynamic capabilities for successful financial and non-financial business performance", International Journal of Productivity and Performance Management, Vol. 64, No. 7, pp. 908-931
Shou, Y., Shao, J. and Chen, A. (2017), "Relational resources and performance of Chinese third-party logistics providers: The mediating role of innovation capability", International Journal of Physical Distribution & Logistics Management, Vol. 47 No. 9, pp. 864-883
Tu, C., Hwang, S.N. and Wong, J.Y. (2014), “How does cooperation affect innovation in microenterprises?”,Management Decision, Vol. 52 No. 8, pp. 1390-1409.
Windapo, A.O., Olugboyega, O. and Odediran, S. (2020), "Impacts of procurement strategies on construction SMEs’ growth", Journal of Financial Management of Property and Construction, Vol. 25 No. 3, pp. 423-446.
Yang, J., Xie, H., Liu, H. and Duan, H. (2018), "Leveraging informational and relational capabilities for performance: An empirical investigation", The International Journal of Logistics Management, Vol. 29 No. 3, pp. 985-1000.
Yang, Y. and Shafi, M. (2019), “How does customer and supplier cooperation in micro-enterprises affect innovation? Evidence from Pakistani handicraft micro-enterprises”, Asian Business and Management, pp. 1-30.
Yasa Kerti, N.N., Jawas Abdullah, Sukaatmadja P.G., Sribudhi Kembar, Marhaeni A.A.N., 2013, “SME performance improvement and its effect on the poverty reduction in Bali”, International Jurnal of Business Management Invention, Vol. 2, Issue 4, pp. 01-12.
Yu, Y. and Huo, B. (2017), “The impact of relational Capital on supplier quality integration and operational performance”, Total Quality Management & Business Excellence
Yu, Y. and Huo, B. (2018), "Supply chain quality integration: relational antecedents and operational consequences", Supply Chain Management, Vol. 23 No. 3, pp. 188-206.
Zacharia, Z., Plasch, M., Mohan, U. and Gerschberger, M. (2019), "The emerging role of coopetition within inter-firm relationships", The International Journal of Logistics Management, Vol. 30 No. 2, pp. 414-437.
Alan Simon Chloe Bartle Gary Stockport Brett Smith Jane E. Klobas Amrik Sohal , (2015),"Business leaders’ views on the importance of strategic and dynamic capabilities for successful financial and non-financial business performance", International Journal of Productivity and Performance Management, Vol. 64 Iss 7 pp. 908 - 931
Al-Wugayan, A.A.A. (2019), Relationship versus customer experience quality as determinants of relationship quality and relational outcomes for Kuwaiti retail banks, International Journal of Bank Marketing, Vol. 37 No. 5, pp. 1234-1252
Badawi, N.S. and Battor, M. (2020), Do social capital and relationship quality matter to the key account management effectiveness?, Journal of Business & Industrial Marketing, Vol. 35 No. 1, pp. 134-149.
Bahta, D., Yun, J., Islam, M.R. and Ashfaq, M. (2020), Corporate social responsibility, innovation capability and firm performance: evidence from SME, Social Responsibility Journal, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/SRJ-12-2019-0401
Bengtsson, M. and Kock, S. (2000), “Coopetition in business networks: to cooperate and compete simultaneously”, Industrial Marketing Management, Vol. 29, No. 5, pp. 411-426.
Bengtsson, M., Raza-Ullah, T. and Vanyushyn, V. (2016), “The coopetition paradox and tension: the moderating role of coopetition capability”, Industrial Marketing Management, Vol. 53, No. 1, pp. 19-30.
Calantone, R.J., Cavusgil, S.T. and Zhao, Y. (2002), “Learning orientation, firm innovation capability, and firm performance”, Industrial Marketing Management, Vol. 31 No. 6, pp. 515-524.
Crick, J. (2019), The dark side of coopetition: when collaborating with competitors is harmful for company performance, Journal of Business & Industrial Marketing, Vol. 35 No. 2, pp. 318-337.
Crick, J.M. (2020), “Unpacking the relationship between a coopetition-oriented mindset and coopetition-oriented behaviours”, Journal of Business & Industrial Marketing, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JBIM-03-2020-0165
Crick, J.M. and Crick, D. (2020), "Coopetition and sales performance: evidence from non-mainstream sporting clubs", International Journal of Entrepreneurial Behavior & Research, Vol. ahead-of-print No. ahead-of-print.
Jacob Donkor, George Nana Agyekum Donkor, Collins Kankam-Kwarteng, Eunice Aidoo, (2018), “Innovative capability, strategic goals and financial performance of SMEs in Ghana”, Asia Pacific Journal of Innovation and Entrepreneurship, Vol. 12 No. 2, pp. 238-254
Fawcett, S.E., McCarter, M.W., Fawcett, A.M., Webb, G.S. and Magnan, G.M. (2015), "Why supply chain collaboration fails: the socio-structural view of resistance to relational strategies", Supply Chain Management, Vol. 20 No. 6, pp. 648-663.
Ferreira, J. and Coelho, A. (2020), "Dynamic capabilities, innovation and branding capabilities and their impact on competitive advantage and SME's performance in Portugal: the moderating effects of entrepreneurial orientation", International Journal of Innovation Science, Vol. 12 No. 3, pp. 255-286.
Garousi Mokhtarzadeh, N., Amoozad Mahdiraji, H., Jafarpanah, I., Jafari-Sadeghi, V. and Cardinali, S. (2020), "Investigating the impact of networking capability on firm innovation performance: using the resource-action-performance framework", Journal of Intellectual Capital, Vol. 21 No. 6, pp. 1009-1034.
Han, S., Lyu, Y., Ji, R., Zhu, Y., Su, J. and Bao, L. (2020), "Open innovation, network embeddedness and incremental innovation capability", Management Decision, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/MD-08-2019-1038
Haber, S. and Reichel, A. (2005), “Identifying performance measures of small ventures—the case of the tourism industry”, Journal of Small Business Management, Vol. 43 No. 3, pp. 257-286.
Heimeriks, K.H. and Schreiner, M. (2010), "Relational quality, alliance capability, and alliance performance: an integrated framework", Sanchez, R. and Heene, A. (Ed.) Enhancing Competences for Competitive Advantage, Advances in Applied Business Strategy, Vol. 12, pp. 145-171.
Hudnurkar, M. and Rathod, U. (2017), "Collaborative practices with suppliers in Indian manufacturing multinationals", Journal of Global Operations and Strategic Sourcing, Vol. 10 No. 2, pp. 206-231.
Huhtala, J.-P., Sihvonen, A., Frösén, J., Jaakkola, M. and Tikkanen, H. (2014), "Market orientation, innovation capability and business performance: Insights from the global financial crisis", Baltic Journal of Management, Vol. 9 No. 2, pp. 134-152.
Huo, B., Zhao, X. and Lai, F. (2014), “Supply chain quality integration: antecedents and consequences”, IEEE Transactions on EngineeringManagement, Vol. 61No. 1, pp. 38-51
Huo, B., Ye, Y., Zhao, X. and Zhu, K. (2016), “Supply chain quality integration: a taxonomy perspective”, International Journal of Production Economics,
Hoffmann, W., Lavie, D., Reuer, J.J. and Shiplov, A. (2018), “The interplay of competition and cooperation”, Strategic Management Journal, Vol. 39 No. 12, pp. 3033-3052
Kafetzopoulos, D. and Psomas, E. (2015), "The impact of innovation capability on the performance of manufacturing companies: The Greek case", Journal of Manufacturing Technology Management, Vol. 26 No. 1, pp. 104-130
Kantur, D. (2016), “Strategic entrepreneurship: mediating the entrepreneurial orientation-performance link”, Management Decision, Vol. 54 No. 1, pp. 24-43.
Keskin, H. (2006), “Market orientation, learning orientation, and innovation capabilities in SMEs”, European Journal of Innovation Management, Vol. 9 No. 4, pp. 396-417.
Lacam, J.S. and Salvetat, D. (2017), "The complexity of co-opetitive networks", Business Process Management Journal, Vol. 23 No. 1, pp. 176-195.
Liao, S., Fu, L. and Liu, Z. (2020), "Investigating open innovation strategies and firm performance: the moderating role of technological capability and market information management capability", Journal of Business & Industrial Marketing, Vol. 35 No. 1, pp. 23-39.
Luo, X., Rindfleisch, A. and Tse, D.K. (2007), “Working with rivals: the impact of competitor alliances on financial performance”, Journal of Marketing Research, Vol. 44 No. 1, pp. 73-83.
Martinez-Conesa, I., Soto-Acosta, P. and Palacios-Manzano, M. (2017), “Corporate social responsibility and its effect on innovation and firm performance: an empirical research in SMEs”, Journal of Cleaner Production, Vol. 142, pp. 2374-2383
Migdadi, M.M. (2020), "Knowledge management processes, innovation capability and organizational performance", International Journal of Productivity and Performance Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJPPM-04-2020-0154
Mendozaram_ırez, L. and Toledol_opez, A. (2014), “Strategic orientation in handicraft subsistence businesses in Oaxaca, Mexico”, Journal of Marketing Management, Vol. 30 Nos 5-6, pp. 476-500.
Ngugi, I.K., Johnsen, R.E. and Erdélyi, P. (2010), "Relational capabilities for value co‐creation and innovation in SMEs", Journal of Small Business and Enterprise Development, Vol. 17 No. 2, pp. 260-278.
Nguyen, Thi Mai Anh, N., Hui, L., Khoa, V.D. and Mehmood, S. (2019), "Relational capital and supply chain collaboration for radical and incremental innovation: An empirical study in China", Asia Pacific Journal of Marketing and Logistics, Vol. 31, No. 4, pp. 1076-1094.
Panno, A. (2019), "Performance measurement and management in small companies of the service sector; evidence from a sample of Italian hotels", Measuring Business Excellence, Vol. 24, No. 2, pp. 133-160.
Parida, V., Pemart_ın, M. and Frishammar, J. (2009), “The impact of networking practices on small firminnovativeness and performance: a multivariate approach”, International Journal of Technoentrepreneurship, Vol. 2 No. 2, pp. 115-133.
Paula, I.C.d., Campos, E.A.R.d., Pagani, R.N., Guarnieri, P. and Kaviani, M.A. (2019), "Are collaboration and trust sources for innovation in the reverse logistics? Insights from a systematic literature review", Supply Chain Management, Vol. 25 No. 2, pp. 176-222.
Rossiter Hofer, A., Hofer, C. and A. Waller, M. (2014), "What gets suppliers to play and who gets the pay? On the antecedents and outcomes of collaboration in retailer-supplier dyads", The International Journal of Logistics Management, Vol. 25 No. 2, pp. 226-244.
Saunila, M. and Ukko, J. (2012), "A conceptual framework for the measurement of innovation capability and its effects", Baltic Journal of Management, Vol. 7 No. 4, pp. 355-375.
Saunila, M. (2014), "Innovation capability for SME success: perspectives of financial and operational performance", Journal of Advances in Management Research, Vol. 11 No. 2, pp. 163-175
Shafi, M. (2020), "Sustainable development of micro firms: examining the effects of cooperation on handicraft firm's performance through innovation capability", International Journal of Emerging Markets, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJOEM-11-2019-0989
Shou, Y. and Shao, J. (2017), “Relational resources and performance of Chinese third-party logistics providers”, International Journal of Physical Distribution and Logistics Management, Vol. 47, No. 9, pp. 864-883.
Simon, A., Bartle, C., Stockport, G., Smith, B., Klobas, J.E. and Sohal, A. (2015), "Business leaders’ views on the importance of strategic and dynamic capabilities for successful financial and non-financial business performance", International Journal of Productivity and Performance Management, Vol. 64, No. 7, pp. 908-931
Shou, Y., Shao, J. and Chen, A. (2017), "Relational resources and performance of Chinese third-party logistics providers: The mediating role of innovation capability", International Journal of Physical Distribution & Logistics Management, Vol. 47 No. 9, pp. 864-883
Tu, C., Hwang, S.N. and Wong, J.Y. (2014), “How does cooperation affect innovation in microenterprises?”,Management Decision, Vol. 52 No. 8, pp. 1390-1409.
Windapo, A.O., Olugboyega, O. and Odediran, S. (2020), "Impacts of procurement strategies on construction SMEs’ growth", Journal of Financial Management of Property and Construction, Vol. 25 No. 3, pp. 423-446.
Yang, J., Xie, H., Liu, H. and Duan, H. (2018), "Leveraging informational and relational capabilities for performance: An empirical investigation", The International Journal of Logistics Management, Vol. 29 No. 3, pp. 985-1000.
Yang, Y. and Shafi, M. (2019), “How does customer and supplier cooperation in micro-enterprises affect innovation? Evidence from Pakistani handicraft micro-enterprises”, Asian Business and Management, pp. 1-30.
Yasa Kerti, N.N., Jawas Abdullah, Sukaatmadja P.G., Sribudhi Kembar, Marhaeni A.A.N., 2013, “SME performance improvement and its effect on the poverty reduction in Bali”, International Jurnal of Business Management Invention, Vol. 2, Issue 4, pp. 01-12.
Yu, Y. and Huo, B. (2017), “The impact of relational Capital on supplier quality integration and operational performance”, Total Quality Management & Business Excellence
Yu, Y. and Huo, B. (2018), "Supply chain quality integration: relational antecedents and operational consequences", Supply Chain Management, Vol. 23 No. 3, pp. 188-206.
Zacharia, Z., Plasch, M., Mohan, U. and Gerschberger, M. (2019), "The emerging role of coopetition within inter-firm relationships", The International Journal of Logistics Management, Vol. 30 No. 2, pp. 414-437.
Published
2022-01-21
How to Cite
GIANTARI, I Gusti Ayu Ketut; YASA, Ni Nyoman Kerti.
Peran Kemitraan Stakeholder Terhadap Kapabilitas Inovasi Dan Dampaknya Pada Kinerja Bisnis UKM Di Bali Dengan Mediasi Relational Quality.
Matrik : Jurnal Manajemen, Strategi Bisnis, dan Kewirausahaan, [S.l.], p. 339-358, jan. 2022.
ISSN 2302-8890.
Available at: <https://ojs.unud.ac.id/index.php/jmbk/article/view/77329>. Date accessed: 19 nov. 2024.
doi: https://doi.org/10.24843/MATRIK:JMBK.2021.v15.i02.p14.
Section
Articles
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
