Usability Analysis on the OPAC UNSIKA Website Using the User Centered Design Method

  • Syela Herdina Naibaho Universitas Singaperbangsa Karawang
  • Nina Sulistiyowati University of Singaperbangsa Karawang
  • Siska Siska University of Singaperbangsa Karawang

Abstract

Online Public Access Catalog (OPAC) is a key service for students and faculty to search, access, and manage library collections. However, usability issues have led to complaints, highlighting the need for evaluation. The User-Centered Design (UCD) method was chosen for its focus on user needs in system development. This study aims to improve the website's usability in effectiveness, efficiency, and user satisfaction. Key issues identified include unattractive design, confusing navigation, excessive menu options, and an ineffective search feature. The research followed UCD stages: specifying the context of use, identifying user requirements, creating design solutions, and evaluating them. Added features include a member list, book collections, and a help desk. Results showed a 34.1% increase in effectiveness, a 15-second improvement in efficiency, and a rise in the SUS score to 79, making the website more user-friendly

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Published
2025-01-25
How to Cite
NAIBAHO, Syela Herdina; SULISTIYOWATI, Nina; SISKA, Siska. Usability Analysis on the OPAC UNSIKA Website Using the User Centered Design Method. JELIKU (Jurnal Elektronik Ilmu Komputer Udayana), [S.l.], v. 13, n. 3, p. 577-590, jan. 2025. ISSN 2654-5101. Available at: <https://ojs.unud.ac.id/index.php/jlk/article/view/119910>. Date accessed: 22 feb. 2025.
Citation Formats
Issue
Vol 13 No 3 (2025): JELIKU Volume 13 No 3, February 2025
Section
Articles