Manajemen Pengawasan Mutu Produk Pada PT. Rolas Nusantara Mandiri Kecamatan Kalibaru Kabupaten Banyuwangi

Abstract

Management of Product Controlling in PT. Rolas Nusantara Mandiri Kalibaru
District Banyuwangi Regency.
Quality controlling is an effective and efficient integrated set of activities which are
intended to develop, maintain, and improve the quality of several products and services
to make consumers satisfied. This current study is aimed at identifying the consumer
opinion about the quality of product, the management system of quality controlling, and
the costs needed for it. The study was conducted at AMdK 220 ML Merk AirRolas. The
data were analyzed using the control map, cost analysis and descriptive qualitative. The
data used in the study were the data on the perception of consumers and the number the
products produced, the number of damaged products, and the costs needed to support
the controlling process from Janary to December 2016. The result of the study showed
that the quality of the products were controlled as the proportional value of the damage
was between the upper limit and lower limit, showing that the controlling limit value
was (p) = 1.3%, the upper controlling limit was (UCL) 2.6%, the lower controlling limit
(LCL) was 0%. The costs needed to control the controlling process (QCC) totaled
Rp 618, 769,021.19, the costs needed to guarantee the quality was Rp. 5,566,250.00,
and the quality costs (TQS) amounted toRp. 674,431,521.9, meaning that the company
could compress products by 111,325 glass or 29.9% of the total production. The value
of optimum damage (q*) was 371,172.4. 43,33% of the respondents showed highly
positive perception, 50% showed positive perception, and 6,67% showed neutral
perception.