PREDIKTOR ORGANIZATIONAL CITIZENSHIP BEHAVIOR KARYAWAN DI THE BREEZES BALI RESORT & SPA SEMINYAK

  • A.A. Ngr. Bayu Suryanatha Fakultas Ekonomi dan Bisnis Universitas Udayana
  • I Gde Adnyana Sudibya Fakultas Ekonomi dan Bisnis Universitas Udayana
  • I Gede Riana Fakultas Ekonomi dan Bisnis Universitas Udayana

Abstract

This study aims to 1) analyze the influence of employee satisfaction on organizational commitment, 2) analyze the influence of employee satisfaction on organizational citizenship behavior (OCB), 3) analyze the effect of organizational commitment on organizational citizenship behavior (OCB) and 4) to analyze the role of mediation commitment the organizational influence employee satisfaction on OCB. The population in this study were all employees of The Breezes Bali Resort & Spa Seminyak. Data collected through observation, questionnaires and interviews. Data analysis technique used is PLS (Partial Least Square). Based on the results obtained in this study 1) Job satisfaction positive and significant effect on organizational commitment, 2) Job satisfaction positive and significant effect on organizational citizenship behavior (OCB), 3) Commitment organizational positive and significant effect on organizational citizenship behavior (OCB) and 4) organizational commitment mediates the influence of employee satisfaction on OCB.

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Published
2016-12-02
How to Cite
SURYANATHA, A.A. Ngr. Bayu; SUDIBYA, I Gde Adnyana; RIANA, I Gede. PREDIKTOR ORGANIZATIONAL CITIZENSHIP BEHAVIOR KARYAWAN DI THE BREEZES BALI RESORT & SPA SEMINYAK. E-Jurnal Ekonomi dan Bisnis Universitas Udayana, [S.l.], dec. 2016. ISSN 2337-3067. Available at: <https://ojs.unud.ac.id/index.php/eeb/article/view/24129>. Date accessed: 19 nov. 2024.
Citation Formats
Issue
VOLUME.05.NO.12.TAHUN 2016
Section
Articles

Keywords

job satisfaction, organizational commitment and organizational citizenship behavior (OCB).

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