PENILAIAN KINERJA BERDASARKAN BALANCED SCORECARD PADA BADAN PENANAMAN MODAL DAN PERIJINAN DAERAH KABUPATEN TABANAN

  • Ida Ayu Putu Nugrahini
  • Ni Made Dwi Ratnadi Program Pascasarjana Universitas Udayana, Bali
  • I G A Made Asri Dwija Putri Program Pascasarjana Universitas Udayana, Bali

Abstract

Public sector organizations that carry out the investment and licensing functions area is Investment Board and the Regional Licensing (BPMPD). The research objective was to determine the performance BPMPD Tabanan based on four perspectives Balanced scorecard by using non quantitative statistics. Performance of the financial perspective, internal business process, customer, and learning and growth each assessed through Value For Money (VFM), measurement of infrastructure capacity, Community Satisfaction Index, customer satisfaction and employee productivity. Results of the analysis is based on the balanced scorecard measurement showed that the performance BPMPD overall Tabanan are on the qualification being the success rate is quite successful.

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Published
2016-05-25
How to Cite
NUGRAHINI, Ida Ayu Putu; DWI RATNADI, Ni Made; ASRI DWIJA PUTRI, I G A Made. PENILAIAN KINERJA BERDASARKAN BALANCED SCORECARD PADA BADAN PENANAMAN MODAL DAN PERIJINAN DAERAH KABUPATEN TABANAN. E-Jurnal Ekonomi dan Bisnis Universitas Udayana, [S.l.], may 2016. ISSN 2337-3067. Available at: <https://ojs.unud.ac.id/index.php/eeb/article/view/14869>. Date accessed: 21 nov. 2024.
Section
Articles

Keywords

performance of the financial perspective, internal business processes, customers, growth and learning.