Pengukuran Keberhasilan Penggunaan Internet Banking di Bank Rakyat Indonesia Kota Denpasar
Abstract
This study assesses the success of using internet banking using the DeLone & McLean (D&M) model with the aim of measuring the success of using internet banking technology. The research was conducted at Bank Rakyat Indonesia (BRI) Denpasar City with 150 internet banking users as respondents who were selected through accidental sampling technique. The test results show that the quality of information, the quality of information systems, the quality of service has a positive effect on the interest in using internet banking and the interest in using it has a positive effect on the net benefit. The implications of this study include two things, namely theoretical implications and practical implications, on the theoretical implications of information quality, information system quality, service quality and user interest have an effect on the net benefit or net benefits of using internet banking. The practical implication is that the high interest in using internet banking can create net benefits for customers of PT Bank Rakyat Indonesia Denpasar City.
Keywords: D&M models; Successful Use of the System; Internet Banking.
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References
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Supriyono. (2017). Analisis Kesuksesan Sistem Informasi Perpustakaan Di Universitas Negeri Yogyakarta (UNY) Dengan Pendekatan Model Delone Dan Mclean. Pendidikan Teknik Informatika, (1), 1–10.
Thaker, H. M. T., Asmy, M., Khaliq, A., Allah Pitchay, A., & Iqbal Hussain, H. (2021). Behavioural intention and adoption of internet banking among clients’ of Islamic banks in Malaysia: an analysis using UTAUT2. Journal of Islamic Marketing, Ahead of P(Ahead of Print). https://doi.org/10.1108/JIMA-11-2019-0228
Utami, A. W., & Samopa, F. (2013). Analisa Kesuksesan Sistem Informasi Akademik di Perguruan Tinggi dengan Menggunakan D & M IS Success Model (Studi Kasus: ITS Surabaya). Sisfo, 4(5), 294–309. https://doi.org/10.24089/j.sisfo.2013.09.001
Yeşildağ, E. (2019). Factors affecting internet banking preferences and their relation to demographic characteristics. In Contemporary Studies in Economic and Financial Analysis. https://doi.org/10.1108/S1569-375920190000101013
Admaja, A. F. S. (2014). Analisis Kesuksesan Sistem Informasi Manajemen Sumber Daya dan Perangkat Pos dan Informatika ( SIMS ) An Analysis of Information System Success Success for SIMS An Analysis of Information System Success ( Sistem Informasi Manajemen SDPPI ). Buletin Pos Dan Telekomunikasi, 12(2), 105–118.
Baridwan, Z., & Hanum, L. (2007). Kualitas Dan Efektivitas Sistem Informasi Berbasis Komputer. Universitas Brawijaya.
Buchholz, W., & Rübbelke, D. (2020). Overstraining International Climate Finance: When Conflicts of Objectives Threaten Its Success. SSRN Electronic Journal, 13(4/5), 547–563. https://doi.org/10.2139/ssrn.3726032
Chen, J. F., Chang, J. F., Kao, C. W., & Huang, Y. M. (2016). Integrating ISSM into TAM to enhance digital library services: A case study of the Taiwan digital meta-library. Electronic Library, 34(1), 58–73. https://doi.org/10.1108/EL-01-2014-0016
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User Acceptance of Computer Technology: A Comparison of Two Theoretical Models. Management Science, 35. https://doi.org/10.1287/mnsc.35.8.982
DeLone, W. H., & McLean, E. R. (1992a). Information systems success: The quest for the dependent variable. Information Systems Research. https://doi.org/10.1287/isre.3.1.60
DeLone, W. H., & McLean, E. R. (1992b). Information systems success: The quest for the dependent variable. Information Systems Research. https://doi.org/10.1287/isre.3.1.60
DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9–30. https://doi.org/10.1080/07421222.2003.11045748
Dewi, R. I. (2016). Pengaruh E-Banking dan Kualitas Pelayanan terhadap Loyalitas Nasabah pada PT. Bank BNI’46 Cabang Langsa. Jurnal Manajemen Dan Keuangan Unsam, 5(2).
Hendarti, H., & Gui, A. (2008). Korelasi Antara Efektifitas Sistem Informasi Penjualan Dengan Kinerja User. Simposium Nasional Akuntansi(SNA) KE XI Pontianak, 2008(Snati).
Jogiyanto. (2007). Sistem Informasi Keperilakuan. Yogyakarta: BPFE Yogyakarta, edisi ke enam.
Lau, C. K., & Chen, H. (2021). Stakeholder perceptions on the risk factors, challenges and benefits of business sustainability practices in the Singapore construction industry. Property Management, Ahead-Of-P(Ahead-Of-Print). https://doi.org/10.1108/PM-02-2021-0014
Manoharan, S., Katuk, N., Hassan, S., & Ahmad, R. (2021). To click or not to click the link: the factors influencing internet banking users’ intention in responding to phishing emails. Information and Computer Security, Ahead of P(Ahead of Print). https://doi.org/10.1108/ICS-04-2021-0046
McGill, T. ., Hobbs, V. ., & Klobas, J. (2003). User developed applications and information systems success: A test of DeLone and McLean’s model. Information Resources Management. https://doi.org/10.4018/irmj.2003010103
McKiney, V., Yoon, K., & Fatemeh. (2002). The measurement of Web-customer satisfaction: an expectation and disconfirmation approach. Information Systems Research, 13(3), 296–315. https://doi.org/10.1287/isre.13.3.296.76
Myers, M. D. (1997). Qualitative Research in Information Systems. MIS Quarterly. https://doi.org/10.2307/249422
Naeem, M. (2021). Developing the antecedents of social influence for Internet banking adoption through social networking platforms: evidence from conventional and Islamic banks. Asia Pacific Journal of Marketing and Logistics, 33(1), 185–204. https://doi.org/10.1108/APJML-07-2019-0467
Nurlani, L., & Permana, B. (2015). Analisa Kesuksesan Sistem Informasi Akademik Menggunakan Model Terintegrasi. Jurnal Teknologi Rekayasa, 2(2), 105–116. https://doi.org/http://dx.doi.org/10.31544/jtera.v2.i2.2017.105-116
Rai, A., Lang, S.S., dan Welker, R. B. (2002). Assesing the validity of IS Succes Models: An Empirical Test and Theoretical Analysis. Information Systems Research. ABI/INFORM Global, (May 2014), pp.50-113. https://doi.org/10.1287/isre.13.1.50.96
Rithmaya, C. L. (2016). Pengaruh Kemudahan Penggunaan, Kemanfaatan, Sikap, Risiko Dan Fitur Layanan Terhadap Minat Ulang Nasabah Bank Bca Dalam Menggunakan Initernet Banking. Jurnal Riset Ekonomi Dan Manajemen, 16, 160. https://doi.org/10.17970/jrem.16.160110.id
Rukmiyati, N. M. S., & Budiartha, I. K. (2016). Pengaruh kualitas sistem informasi, kualitas informasi dan perceived usefulness pada kepuasan pengguna akhir software akuntansi (studi empiris pada hotel …. E-Jurnal Ekonomi Dan Bisnis …, 5(1), 115–142.
Safari, K., Bisimwa, A., & Buzera Armel, M. (2020). Attitudes and intentions toward internet banking in an under developed financial sector. PSU Research Review, Ahead of P(Ahead of Print). https://doi.org/10.1108/prr-03-2020-0009
Seddon, P., & Kiew, M.-Y. (1996). A Partial Test and Development of Delone and Mclean’s Model of IS Success. Australasian Journal of Information Systems, 4(1), 90–109. https://doi.org/10.3127/ajis.v4i1.379
Sugiyono. (2016). Metode Penelitian Kuantitatif, Kualitatif dan Kombinasi (Mixed Methods). Bandung: Alfabeta. https://doi.org/Doi 10.1016/J.Datak.2004.11.010
Supriyono. (2017). Analisis Kesuksesan Sistem Informasi Perpustakaan Di Universitas Negeri Yogyakarta (UNY) Dengan Pendekatan Model Delone Dan Mclean. Pendidikan Teknik Informatika, (1), 1–10.
Thaker, H. M. T., Asmy, M., Khaliq, A., Allah Pitchay, A., & Iqbal Hussain, H. (2021). Behavioural intention and adoption of internet banking among clients’ of Islamic banks in Malaysia: an analysis using UTAUT2. Journal of Islamic Marketing, Ahead of P(Ahead of Print). https://doi.org/10.1108/JIMA-11-2019-0228
Utami, A. W., & Samopa, F. (2013). Analisa Kesuksesan Sistem Informasi Akademik di Perguruan Tinggi dengan Menggunakan D & M IS Success Model (Studi Kasus: ITS Surabaya). Sisfo, 4(5), 294–309. https://doi.org/10.24089/j.sisfo.2013.09.001
Yeşildağ, E. (2019). Factors affecting internet banking preferences and their relation to demographic characteristics. In Contemporary Studies in Economic and Financial Analysis. https://doi.org/10.1108/S1569-375920190000101013
Published
2022-02-26
How to Cite
DEWI, A.A. Putri Pintari; WIRAKUSUMA, Made Gede; GAYATRI, Gayatri.
Pengukuran Keberhasilan Penggunaan Internet Banking di Bank Rakyat Indonesia Kota Denpasar.
E-Jurnal Akuntansi, [S.l.], v. 32, n. 2, p. 295-311, feb. 2022.
ISSN 2302-8556.
Available at: <https://ojs.unud.ac.id/index.php/akuntansi/article/view/80120>. Date accessed: 24 nov. 2024.
doi: https://doi.org/10.24843/EJA.2022.v32.i02.p02.
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