Cost Behavior At The RBS Hotel During The COVID-19 Pandemic
Abstract
This research explores into the comprehensive examination of resource management strategies employed by hotel managers, with a specific focus on committed resources and their impact on cost behavior. This study aims to determine the cost behavior of The RBS Hotel during the the COVID-19 pandemic. This study employs a qualitative descriptive research design, and utilizing interview and observation methodologies. The findings of the study indicate that managers implemented diverse tactics to facilitate cost changes, which subsequently influenced the cost behavior of hotels. The onset of the COVID-19 pandemic resulted in a shift in the behavior of hotel costs during its initial year. There has been a decrease in both employee salaries and routine maintenance costs. The non-routine maintenance tasks experienced an upward trend during the pandemic. All three exhibit characteristics of semi-fixed cost behavior. The costs associated with room facilities are subject to variation, but with a downward trend. This study makes theoretical contributions to the fields of cost behavior theory and upper echelon theory.
Keywords: Cost; Cost behaviour; Covid-19; Hotel
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References
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Chang, H. P., Hsieh, C. M., Lan, M. Y., & Chen, H. S. (2019). Examining the moderating effects of work-life balance between human resource practices and intention to stay. Sustainability (Switzerland), 11(17). https://doi.org/10.3390/su11174585
Ciftci, M., & Zoubi, T. A. (2019). The magnitude of sales change and asymmetric cost behavior. Journal of Management Accounting Research, 31(3), 65–81. https://doi.org/10.2308/jmar-52331
Cohen, S., Karatzimas, S., & Naoum, V. (2017). The sticky cost phenomenon at the local government level: empirical evidence from Greece. Journal of Applied Accounting Research, 18(4), 445–463. https://doi.org/10.1108/JAAR-03-2015-0019
Crayne, M. P., & Medeiros, K. E. (2020). Making Sense of Crisis: Charismatic, Ideological, and Pragmatic Leadership in Response to COVID-19. American Psychologist. https://doi.org/10.1037/amp0000715
Dianasari, D. A. M. L. (2021). Dampak pandemi Covid-19 terhadap ekonomi dan lingkungan fisik di desa wisata di Bali. Jurnal Kepariwisataan, 20(2), 99–106. https://doi.org/10.52352/JPAR.V20I2.469
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Hartlieb, S., Loy, T. R., & Eierle, B. (2020). Does community social capital affect asymmetric cost behaviour? Management Accounting Research, 46(August 2017), 100640. https://doi.org/10.1016/j.mar.2019.02.002
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Kaspereit, T., & Lopatta, K. (2019). Improving predictions of upward cost adjustment and cost asymmetry at the firm-year level. Journal of Management Accounting Research, 31(3), 99–127. https://doi.org/10.2308/jmar-52345
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Lopatta, K., Kaspereit, T., & Gastone, L. (2020). Managerial style in cost asymmetry and shareholder value. Managerial and Decision Economics, 41(5), 800–826. https://doi.org/10.1002/mde.3139
Machado, L. A. N., de Castro Junior, D. F. L., Mondo, T. S., Silveira-Martins, E., & de Abreu, J. C. (2019). Strategic human resources management and hotel performance. Tourism and Management Studies, 15(1), 65–79. https://doi.org/10.18089/tms.2019.150106
Mousa, M., Arslan, A., & Szczepańska-Woszczyna, K. (2022). Talent management practices in the extreme context of hospitality sector: an exploratory study. International Journal of Organizational Analysis, 018. https://doi.org/10.1108/IJOA-07-2022-3356
Namitha, C., & Shijin, S. (2016). Managerial discretion and agency cost in Indian market. Advances in Accounting, 35(C), 159–169. https://doi.org/10.1016/j.adiac.2016.06.002
Ruhang, W. (2020). Research on Human Resource Cost Management and Control in Hotel from the Perspective of Value Chain. Edbm, 624–627. https://doi.org/10.25236/edbm.2020.115
Schwaiger, K., Zehrer, A., & Braun, B. (2022). Organizational resilience in hospitality family businesses during the COVID-19 pandemic: a qualitative approach. Tourism Review, 77(1), 163–176. https://doi.org/10.1108/TR-01-2021-0035
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Smart, K., Ma, E., Qu, H., & Ding, L. (2021). COVID-19 impacts, coping strategies, and management reflection: A lodging industry case. International Journal of Hospitality Management, 94(December 2020), 102859. https://doi.org/10.1016/j.ijhm.2021.102859
Spanaki, M. Z., Papatheodorou, A., & Pappas, N. (2021). Tourism in the post COVID-19 era: evidence from hotels in the North East of England. Worldwide Hospitality and Tourism Themes, 13(3), 357–368. https://doi.org/10.1108/WHATT-01-2021-0013
Su, D. N., Tra, D. L., Huynh, H. M. T., Nguyen, H. H. T., & O’Mahony, B. (2021). Enhancing resilience in the Covid-19 crisis: lessons from human resource management practices in Vietnam. Current Issues in Tourism, 24(22), 3189–3205. https://doi.org/10.1080/13683500.2020.1863930
Sugihamretha, I. D. G. (2020). Respon Kebijakan: Mitigasi Dampak Wabah Covid-19 Pada Sektor Pariwisata. Jurnal Perencanaan Pembangunan: The Indonesian Journal of Development Planning, 4(2), 191–206. https://doi.org/10.36574/JPP.V4I2.113
Wang, J., Ban, H. J., Joung, H. W., & Kim, H. S. (2022). Navigations for Hospitality Human Resource Management Research: Observing the Keywords, Factors, Topics under the COVID-19 Pandemic. Information (Switzerland), 13(3). https://doi.org/10.3390/info13030126
Yamali, F. R., & Putri, R. N. (2020). Dampak Covid-19 Terhadap Ekonomi Indonesia. Ekonomis: Journal of Economics and Business, 4(2), 384–388. https://doi.org/10.33087/EKONOMIS.V4I2.179
Zenker, S., & Kock, F. (2020). The coronavirus pandemic – A critical discussion of a tourism research agenda. Tourism Management, 81(104164), 1–4.
Banker, R. D., Fang, S., & Mehta, M. N. (2020). Anomalous operating performance during economic slowdowns. Journal of Management Accounting Research, 32(2), 57–83. https://doi.org/10.2308/jmar-52547
Burhanuddin, C. I., & Abdi, M. N. (2020). Krisis ekonomi global dari dampak penyebaran virus corona (COVID-19). AkMen Jurnal Ilmiah, 17(1), 90–98. https://e-jurnal.nobel.ac.id/index.php/akmen/article/view/866
Carver, C. S., Scheier, M. F., & Segerstrom, S. C. (2010). Optimism. Clinical Psychology Review2, 30, 879–889. https://doi.org/10.1007/978-3-319-58763-9_11
Chang, H. P., Hsieh, C. M., Lan, M. Y., & Chen, H. S. (2019). Examining the moderating effects of work-life balance between human resource practices and intention to stay. Sustainability (Switzerland), 11(17). https://doi.org/10.3390/su11174585
Ciftci, M., & Zoubi, T. A. (2019). The magnitude of sales change and asymmetric cost behavior. Journal of Management Accounting Research, 31(3), 65–81. https://doi.org/10.2308/jmar-52331
Cohen, S., Karatzimas, S., & Naoum, V. (2017). The sticky cost phenomenon at the local government level: empirical evidence from Greece. Journal of Applied Accounting Research, 18(4), 445–463. https://doi.org/10.1108/JAAR-03-2015-0019
Crayne, M. P., & Medeiros, K. E. (2020). Making Sense of Crisis: Charismatic, Ideological, and Pragmatic Leadership in Response to COVID-19. American Psychologist. https://doi.org/10.1037/amp0000715
Dianasari, D. A. M. L. (2021). Dampak pandemi Covid-19 terhadap ekonomi dan lingkungan fisik di desa wisata di Bali. Jurnal Kepariwisataan, 20(2), 99–106. https://doi.org/10.52352/JPAR.V20I2.469
Habib, A., & Hasan, M. M. (2019). Corporate social responsibility and cost stickiness. Business & Society, 58(3), 453–492. https://doi.org/10.1177/0007650316677936
Hadiwardoyo, W. (2020). Kerugian Ekonomi Nasional Akibat Pandemi Covid-19. BASKARA : Journal of Business and Entrepreneurship, 2(2), 83–92. https://doi.org/10.54268/BASKARA.2.2.83-92
Hambrick, D. C. (2007). Upper echelons theory: An update. Academy of Management Review, 32(2), 334–343. https://doi.org/10.5465/AMR.2007.24345254
Hambrick, D. C., & Mason, P. A. (1984). Upper Echelons : The Organization as a Reflection of Its Top Managers. Academy of Management Review, 9(2), 193–206. https://doi.org/10.2307/258434
Hartlieb, S., Loy, T. R., & Eierle, B. (2020). Does community social capital affect asymmetric cost behaviour? Management Accounting Research, 46(August 2017), 100640. https://doi.org/10.1016/j.mar.2019.02.002
Hua, J., & Shaw, R. (2020). Corona virus (Covid-19) “infodemic” and emerging issues through a data lens: The case of china. In International Journal of Environmental Research and Public Health (Vol. 17, Issue 7). https://doi.org/10.3390/IJERPH17072309
Hur, K. S., Kim, D. H., & Cheung, J. H. (2019). Managerial overconfidence and cost behavior of R&D expenditures. Sustainability (Switzerland), 11(18), 1–13. https://doi.org/10.3390/su11184878
Kaspereit, T., & Lopatta, K. (2019). Improving predictions of upward cost adjustment and cost asymmetry at the firm-year level. Journal of Management Accounting Research, 31(3), 99–127. https://doi.org/10.2308/jmar-52345
Kaushal, V., & Srivastava, S. (2021). Hospitality and tourism industry amid COVID-19 pandemic: Perspectives on challenges and learnings from India. International Journal of Hospitality Management, 92(September 2020), 102707. https://doi.org/10.1016/j.ijhm.2020.102707
Kitching, K., Mashruwala, R., & Pevzner, M. (2016). Culture and cost stickiness: A cross-country study. International Journal of Accounting, 51(3), 402–417. https://doi.org/10.1016/j.intacc.2016.07.010
Krisnadewi, K. A., & Sawarjuwono, T. (2020). Is cost stickiness a bad signal from catur marga perspective? Jurnal Akuntansi Multiparadigma, 11(3), 500–518. https://doi.org/10.21776/ ub.jamal.2020.11.3.29
Krisnadewi, K. A., & Soewarno, N. (2020). Competitiveness and cost behaviour: evidence from the retail industry. Journal of Applied Accounting Research, 21(1), 125–141. https://doi.org/10.1108/JAAR-08-2018-0120
Lopatta, K., Kaspereit, T., & Gastone, L. (2020). Managerial style in cost asymmetry and shareholder value. Managerial and Decision Economics, 41(5), 800–826. https://doi.org/10.1002/mde.3139
Machado, L. A. N., de Castro Junior, D. F. L., Mondo, T. S., Silveira-Martins, E., & de Abreu, J. C. (2019). Strategic human resources management and hotel performance. Tourism and Management Studies, 15(1), 65–79. https://doi.org/10.18089/tms.2019.150106
Mousa, M., Arslan, A., & Szczepańska-Woszczyna, K. (2022). Talent management practices in the extreme context of hospitality sector: an exploratory study. International Journal of Organizational Analysis, 018. https://doi.org/10.1108/IJOA-07-2022-3356
Namitha, C., & Shijin, S. (2016). Managerial discretion and agency cost in Indian market. Advances in Accounting, 35(C), 159–169. https://doi.org/10.1016/j.adiac.2016.06.002
Ruhang, W. (2020). Research on Human Resource Cost Management and Control in Hotel from the Perspective of Value Chain. Edbm, 624–627. https://doi.org/10.25236/edbm.2020.115
Schwaiger, K., Zehrer, A., & Braun, B. (2022). Organizational resilience in hospitality family businesses during the COVID-19 pandemic: a qualitative approach. Tourism Review, 77(1), 163–176. https://doi.org/10.1108/TR-01-2021-0035
Shulga, L. V., & Busser, J. A. (2023). Covid-19 crisis management human resource cost-retrenchment: the role of transformational leadership and ethical climate. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/IJCHM-07-2022-0903
Smart, K., Ma, E., Qu, H., & Ding, L. (2021). COVID-19 impacts, coping strategies, and management reflection: A lodging industry case. International Journal of Hospitality Management, 94(December 2020), 102859. https://doi.org/10.1016/j.ijhm.2021.102859
Spanaki, M. Z., Papatheodorou, A., & Pappas, N. (2021). Tourism in the post COVID-19 era: evidence from hotels in the North East of England. Worldwide Hospitality and Tourism Themes, 13(3), 357–368. https://doi.org/10.1108/WHATT-01-2021-0013
Su, D. N., Tra, D. L., Huynh, H. M. T., Nguyen, H. H. T., & O’Mahony, B. (2021). Enhancing resilience in the Covid-19 crisis: lessons from human resource management practices in Vietnam. Current Issues in Tourism, 24(22), 3189–3205. https://doi.org/10.1080/13683500.2020.1863930
Sugihamretha, I. D. G. (2020). Respon Kebijakan: Mitigasi Dampak Wabah Covid-19 Pada Sektor Pariwisata. Jurnal Perencanaan Pembangunan: The Indonesian Journal of Development Planning, 4(2), 191–206. https://doi.org/10.36574/JPP.V4I2.113
Wang, J., Ban, H. J., Joung, H. W., & Kim, H. S. (2022). Navigations for Hospitality Human Resource Management Research: Observing the Keywords, Factors, Topics under the COVID-19 Pandemic. Information (Switzerland), 13(3). https://doi.org/10.3390/info13030126
Yamali, F. R., & Putri, R. N. (2020). Dampak Covid-19 Terhadap Ekonomi Indonesia. Ekonomis: Journal of Economics and Business, 4(2), 384–388. https://doi.org/10.33087/EKONOMIS.V4I2.179
Zenker, S., & Kock, F. (2020). The coronavirus pandemic – A critical discussion of a tourism research agenda. Tourism Management, 81(104164), 1–4.
Published
2023-09-30
How to Cite
KRISNADEWI, Komang Ayu et al.
Cost Behavior At The RBS Hotel During The COVID-19 Pandemic.
E-Jurnal Akuntansi, [S.l.], v. 33, n. 9, p. 2252-2268, sep. 2023.
ISSN 2302-8556.
Available at: <https://ojs.unud.ac.id/index.php/akuntansi/article/view/105677>. Date accessed: 21 nov. 2024.
doi: https://doi.org/10.24843/EJA.2023.v33.i09.p01.
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