Oka Arwata, Nyoman, 		Rinas, I Wayan, AND 		Maharta Pemayun, A.A Gede.
" STUDI KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN LISTRIK PRABAYAR PT. PLN (PERSERO) DISTRIBUSI AREA BALI SELATAN" <em>Jurnal SPEKTRUM</em> [Online], Volume 1 Number 1 (15 October 2014)