Arismandika, Putu, 		Aryanto, Kadek, AND 		Sunarya, I Made Gede.
" Helpdesk Ticket Classification for Technician Assignment Routes Using BiLSTM" <em>Jurnal Ilmiah Merpati (Menara Penelitian Akademika Teknologi Informasi)</em> [Online], Volume 11 Number 1 (30 April 2023)