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							ARISMANDIKA, Putu Alan; 						ARYANTO, Kadek Yota Ernanda; 						SUNARYA, I Made Gede.
 Helpdesk Ticket Classification for Technician Assignment Routes Using BiLSTM.
<strong>Jurnal Ilmiah Merpati (Menara Penelitian Akademika Teknologi Informasi)</strong>, [S.l.], v. 11, n. 1, p. 50-60, apr. 2023.
ISSN 2685-2411.
Available at: &lt;<a href="https://ojs.unud.ac.id/index.php/merpati/article/view/100221" target="_new">https://ojs.unud.ac.id/index.php/merpati/article/view/100221</a>&gt;. Date accessed: 07 sep. 2026.
doi: <a href="https://doi.org/10.24843/JIM.2023.v11.i01.p05">https://doi.org/10.24843/JIM.2023.v11.i01.p05</a>.