WIKRAMI, I A Widya Pryanka; 						MANDALA, Kastawan.
 PENGARUH SWITCHING COST DAN SWITCHING INTENTION TERHADAP WOM PADA NASABAH BCA DI KOTA DENPASAR.
<strong>E-Jurnal Manajemen</strong>, [S.l.], v. 6, n. 6, p. 2967 - 2994, june 2017.
ISSN 2302-8912.
Available at: &lt;<a href="https://ojs.unud.ac.id/index.php/manajemen/article/view/29855" target="_new">https://ojs.unud.ac.id/index.php/manajemen/article/view/29855</a>&gt;. Date accessed: 01 may 2024.