Supar, Dewa Ayu, AND 		Suasana, I Gusti Agung.
" PERAN KEPUASAN PELANGGAN DALAM MEMEDIASI PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT TERHADAP LOYALITAS PELANGGAN" <em>E-Jurnal Manajemen</em> [Online], Volume 6 Number 3 (2 March 2017)