Suryawan, I Nengah, 		Putra Yadnya, Ida Bagus, AND 		Puspani, Ida Ayu Made.
" Complaint Speech Act Of Hotel And Restaurant Guests" <em>Linguistika: Buletin Ilmiah Program Magister Linguistik Universitas Udayana</em> [Online], Volume 23(10 August 2016)