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		Suska V, I Made, 		Budiartha R. M., N., AND 		Astawa Diputra, Gd..
" ANALISIS KUALITAS PELAYANAN PAS BANDARA INTERNASIONAL NGURAH RAI DENGAN MENGGUNAKAN MODEL SERVQUAL" <em>JURNAL SPEKTRAN</em> [Online], (1 January 2013)