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		Suska V, I., 		Budiartha R. M., N., & 		Astawa Diputra, G.
(2013).
 ANALISIS KUALITAS PELAYANAN PAS BANDARA INTERNASIONAL NGURAH RAI DENGAN MENGGUNAKAN MODEL SERVQUAL.
<em>JURNAL SPEKTRAN, </em>.
doi:10.24843/SPEKTRAN.2013.v01.i01.p06