SUSANTI, Dewi Noor; 						RIPTIONO, Sulis.
 Pengaruh Customer Experience, Utilitarian Benefit dan Hedonic Benefit terhadap Intention to Recommended melalui Customer Satisfaction.
<strong>Matrik : Jurnal Manajemen, Strategi Bisnis, dan Kewirausahaan</strong>, [S.l.], p. 194-203, june 2019.
ISSN 2302-8890.
Available at: &lt;<a href="https://ojs.unud.ac.id/index.php/jmbk/article/view/45045" target="_new">https://ojs.unud.ac.id/index.php/jmbk/article/view/45045</a>&gt;. Date accessed: 15 oct. 2025.
doi: <a href="https://doi.org/10.24843/MATRIK:JMBK.2019.v13.i02.p07">https://doi.org/10.24843/MATRIK:JMBK.2019.v13.i02.p07</a>.