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		Priti Shanti, I Gusti Agung Ayu, 		Suarka, Fanny Maharani, AND 		Pertiwi, Putu Ratih.
" Analisis tingkat kepuasan penelpon terhadap kualitas pelayanan telephone operator di hotel conrad bali" <em>Jurnal Kepariwisataan dan Hospitalitas</em> [Online], Volume 1 Number 2 (26 November 2017)