JESUS BOAVIDA, Artur Avila de.
 PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS NASABAH BANCO NACIONAL COMERCIO TIMOR LESTE.
<strong>E-Jurnal Ekonomi dan Bisnis Universitas Udayana</strong>, [S.l.], p. 3857-3886, dec. 2017.
ISSN 2337-3067.
Tersedia pada: &lt;<a href="https://ojs.unud.ac.id/index.php/eeb/article/view/35913" target="_new">https://ojs.unud.ac.id/index.php/eeb/article/view/35913</a>&gt;. Tanggal Akses: 04 nov. 2025
doi: <a href="https://doi.org/10.24843/EEB.2017.v06.i11.p05">https://doi.org/10.24843/EEB.2017.v06.i11.p05</a>.