DE JESUS BOAVIDA, Artur Avila.
 PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS NASABAH BANCO NACIONAL COMERCIO TIMOR LESTE  (BNCTL).
<strong>E-Jurnal Ekonomi dan Bisnis Universitas Udayana</strong>, [S.l.], p. 3235-3258, sep. 2017.
ISSN 2337-3067.
Available at: &lt;<a href="https://ojs.unud.ac.id/index.php/eeb/article/view/33266" target="_new">https://ojs.unud.ac.id/index.php/eeb/article/view/33266</a>&gt;. Date accessed: 16 oct. 2025.
doi: <a href="https://doi.org/10.24843/EEB.2017.v06.i09.p02">https://doi.org/10.24843/EEB.2017.v06.i09.p02</a>.