AN, I Wayan Mahendra, 		Wardana, I, AND 		Sukaatmadja, I.
" PENGARUH E-SERVQUAL TERHADAP CUSTOMER SATISFACTION, TRUST, DAN WORD OF MOUTH PESERTA BPJS KETENAGAKERJAAN" <em>E-Jurnal Ekonomi dan Bisnis Universitas Udayana</em> [Online], (25 November 2016)