AN, I Wayan Mahendra, I Made Wardana, & I Putu Gd Sukaatmadja.
" PENGARUH E-SERVQUAL TERHADAP CUSTOMER SATISFACTION, TRUST, DAN WORD OF MOUTH PESERTA BPJS KETENAGAKERJAAN." <em>E-Jurnal Ekonomi dan Bisnis Universitas Udayana</em> [Online], (2016): n. pag. Web.  6 May. 2024