Juana, I Made, 		Sukaatmadja, I Putu, AND 		Yasa, Ni Nyoman.
" PERAN PERSEPSI SWITCHING COST MEMODERASI CUSTOMER SATISFACTION TERHADAP CUSTOMER LOYALTY STUDI PELANGGAN PT BANK MANDIRI (PERSERO), Tbk." <em>E-Jurnal Ekonomi dan Bisnis Universitas Udayana</em> [Online], (19 January 2017)