Juana, I., Sukaatmadja, I., & Yasa, N. (2017). PERAN PERSEPSI SWITCHING COST MEMODERASI CUSTOMER SATISFACTION TERHADAP CUSTOMER LOYALTY STUDI PELANGGAN PT BANK MANDIRI (PERSERO), Tbk.. E-Jurnal Ekonomi Dan Bisnis Universitas Udayana, . Retrieved from https://ojs.unud.ac.id/index.php/eeb/article/view/18255