JUANA, I Made Predanggapati; SUKAATMADJA, I Putu Gde; YASA, Ni Nyoman Kerti.
PERAN PERSEPSI SWITCHING COST MEMODERASI CUSTOMER SATISFACTION TERHADAP CUSTOMER LOYALTY STUDI PELANGGAN PT BANK MANDIRI (PERSERO), Tbk..
E-Jurnal Ekonomi dan Bisnis Universitas Udayana, [S.l.], jan. 2017.
ISSN 2337-3067.
Available at: <https://ojs.unud.ac.id/index.php/eeb/article/view/18255>. Date accessed: 01 sep. 2024.