PERSEPSI PENGGUNA PERPUSTAKAAN TERHADAP KUALITAS PELAYANAN SIRKULASI DI PERPUSTAKAAN SMA N 1 KUTA UTARA

  • I Made Rayvan Virgantara
  • Made Kastawa
  • Richard Togaranta Ginting

Abstract

ABSTRACT


This research is a descriiptive quantitative research thaat aims to know the perception of library user to the qualiity of circulation service in SMA N 1 Kuta Utara library. The indeependent variable in thirs research is perception of library useers and dependent variiable is the quality of serviace. The subject of thirs research is the user of SMA N 1 Kuta Utara library. The study was conducted in October 2017. The population in research were all users of SMA N 1 Kuta Utara library in October whiich amounted to 332 users while total of sample with error rate of 10% is 77 users. The techniques of collecting data with questionnair distribution, literature, and observation. The samprling techniques used is Simrple Random Samplling. The data that whrich have been processed presentd in table form. Mesurement of variable use is Likert scale. Interpretation of data is done based on the large perceentage of answers from resprondents. The resuults of this study indicarte that the perception of library users on the quality of circulration seravices in the library SMA N 1 North Kuta is good for hiigh school students N 1 Kuta Utara. It can be seen from the maajority of respondrents who started strongly agree and agree. The stateament thrat has the highest value of the entire statemeant in the questionnaire is "The existence of the library helpss users in doing schoolwork" While the statement thrat has the lowest value is "Officers are able to provide information about the locatiion and type of collectiions what is requested quickly"


Keywords: Library user perceptions, Circulation Service, Service Quality

Published
2019-01-25
How to Cite
VIRGANTARA, I Made Rayvan; KASTAWA, Made; GINTING, Richard Togaranta. PERSEPSI PENGGUNA PERPUSTAKAAN TERHADAP KUALITAS PELAYANAN SIRKULASI DI PERPUSTAKAAN SMA N 1 KUTA UTARA. Jurnal Ilmiah D3 Perpustakaan, [S.l.], v. 1, n. 1, jan. 2019. Available at: <https://ojs.unud.ac.id/index.php/d3perpus/article/view/46093>. Date accessed: 19 nov. 2019.
Section
Articles