Natalia, A., 		Erviantono, T., & 		Winaya, I.
(2015).
 IMPLEMENTASI KEBIJAKAN PERATURAN PELAYANAN MANAJEMEN KEPENSIUNAN Tinjauan Implementasi Peraturan Direksi Nomor PD- 12/DIR/2012 PT.TASPEN (Persero) Denpasar.
<em>CITIZEN CHARTER, 1</em>(2).
Retrieved from <a href="https://ojs.unud.ac.id/index.php/citizen/article/view/13641" target="_new">https://ojs.unud.ac.id/index.php/citizen/article/view/13641</a>