Rancang Bangun Sistem IT-Helpdesk Untuk Maintenance dan Tutorial Aplikasi Simplebiz Menggunakan Metode Forward Chaining dan Certainty Factor

  • I Gusti Ngurah Wira Partha Department of Electrical and Computer Engineering, Post Graduate Program, Udayana University
  • Rukmi Sari Hartati Universitas Udayana
  • Lie Jasa Universitas Udayana

Abstract

Simplebiz application is a general term for 20 desktop-based business applications that have been built and developed by PT. Bamboomedia Cipta Persada. Until now, the number of users of the simplebiz application throughout Indonesia has reached 10,508 people, while the number of technical support in the IT-helpdesk division at PT. Bamboomedia Cipta Persada only 2 people. Based on these problems, it is necessary to have a system that can be used by users of the simplebiz application to obtain solutions to the problems they face, as if they were consulting directly with a technical support, so that it is expected to be able to help technical support in the IT-helpdesk division at PT. Bamboomedia Cipta Persada in handling and reducing the number of complaints received either face-to-face, by telephone, or via SMS. In this research, an IT-helpdesk system for maintenance and simplebiz application tutorial has been successfully designed and built using forward chaining and certainty factor Methods. The percentage of confidence from the solution generated by the system to the problems faced by simplebiz application users is 80% and the level of confidence from the output to the contribution of solving the problem is ALMOST SURE.

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References

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Published
2021-12-25
How to Cite
WIRA PARTHA, I Gusti Ngurah; HARTATI, Rukmi Sari; JASA, Lie. Rancang Bangun Sistem IT-Helpdesk Untuk Maintenance dan Tutorial Aplikasi Simplebiz Menggunakan Metode Forward Chaining dan Certainty Factor. Majalah Ilmiah Teknologi Elektro, [S.l.], v. 20, n. 2, p. 315-326, dec. 2021. ISSN 2503-2372. Available at: <https://ojs.unud.ac.id/index.php/JTE/article/view/74958>. Date accessed: 29 june 2022. doi: https://doi.org/10.24843/MITE.2021.v20i02.P16.